ANTONY NATIVIDAD
Melbourne,VIC
Summary
Operations professional with 14 years of expertise in the hospitality and food and beverage industry. Skilled in pre-opening two outlets in a 5-Star Hotel and Modern Café & Restaurants setup. Known for driving significant revenue growth and improving team performance through strategic product expansion and demographic insights. Achievements include a 68% revenue increase post-COVID and successful implementation of ergonomic workplace initiatives. Seeking new opportunities in the hospitality industry. Demonstrates strong skills in quality control, planning budgeting & forecasting management, and fostering a dynamic workplace culture. Leverages advanced supervisory and business development capabilities. Passionate about elevating service quality and operational excellence, with a focus on continuous improvement and collaborative team leadership.
Overview
14
14
years of professional experience
2
2
Certification
Work History
Operations Manager
Reverie Cafe
04.2022 - Current
- Directed all 2.5 years operations, achieving a 68% revenue increase through strategic menu engineering and demographic analysis
- Championed ergonomic workplace practices, improving staff well-being and operational performance
- Spearheaded quality control measures, reducing product waste from 60% to 10%
- Led staff training initiatives, enhancing customer service and operational excellence
- Designed and implemented knowledge management systems to streamline processes and boost team efficiency
Assistant Restaurant & Bar Manager
Popinjays, The Murray, A Niccolo Hotel
01.2018 - 03.2022
- Conceptualized and executed tailored training programs such as Forbes Standards and Michelin Standards, inspiring staff to elevate service standards and amplify overall guest satisfaction
- Established meticulous record-keeping practices through daily logs and SOP documentation, ensuring consistent, high-quality service delivery
- Led two new outlets pre-opening role (Garden Lounge - All Day Dining & Popinjays Restaurant Bar – Fine Dining), improving service quality and guest experience
- Pioneered creative beverage concepts, elevating guest experiences and streamlining operations while managing two new outlets for enhanced service quality
Restaurant Manager
Second Draft Restaurant by Young Master
10.2016 - 12.2017
- Pre-opening role and led 86-seat restaurant opening, boosting guest loyalty and satisfaction.
- Monitored service, increasing sales and .achieving award-winning status
- Promoted local beers and cocktails, enhancing customer experience.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Operations Manager
Happy Alley Coffee & Bar
06.2015 - 10.2016
- Drove performance and won Best Coffee award from Hong Kong Crave Magazine
- Led operations for premium coffee and bar launch, overseeing menu development, staff training, and financial management
- Orchestrated grand opening promotions and revenue strategies
- Engineered menus and beverage lists to appeal to diverse international clientele
Assistant Restaurant Manager
Elephant Grounds
11.2015 - 10.2016
- Pre-opening role and Grand opening flagship store launch, ensured seamless operations and SOP compliance
- Optimized staff allocation and section assignments, enhancing customer service efficiency and overall dining experience
- Implemented rigorous quality control measures, ensuring consistent high standards across all aspects of FOH operations
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
Supervisor
Coffee Concept LTD (Starbucks)
05.2013 - 05.2015
- Managed a team of 16, implementing training programs that boosted team synergy and morale
- Partnered with management to refine operational workflows and staffing strategies
- Contributed to pre-opening projects, ensuring smooth and efficient launches
Assistant Supervisor
Pacific Coffee
09.2010 - 04.2013
- Managed inventory, enhanced availability, reduced waste, and improved profitability
- Mentored team members as Barista Trainer, fostering skill development
- Coordinated operations across four venues, ensuring consistent service quality
- Contributed as a key member of the pre-opening team for the 102nd Store in the Central Business District, as well as the milestone 100th store (20th-anniversary shop) in Hong Kong
- Served as a Barista Trainer, imparting expertise to team members
Education
Advanced Diploma - Hospitality Management
Academia International College
05.2024
Diploma - Hospitality Management
Academia International College
05.2024
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Planning and implementation
Certification
- Certificate III in Commercial Cookery, Academia International College, Australia, Australia, 2023
- Certificate IV in Commercial Cookery, Academia International College, Australia, Australia, 2023
- Responsible Service of Alcohol (RSA), 2025
Accomplishments
- Popinjays Restaurant & Bar - Time Out Awards – Best Roof Top Bar in 2019
- Second Draft - Best New Restaurant Tatler Reader's Choice 2017
- Happy Alley Coffee & Bar - Best Coffee award from Hong Kong Crave Magazine in 2015
Languages
Cantonese
Native or Bilingual
English
Full Professional
Mandarin
Full Professional
Japanese
Limited Working
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsSoftware
MICROSOFT
ADOBE
CANVAS
XERO
DEPUTY
Timeline
Operations Manager
Reverie Cafe
04.2022 - Current
Assistant Restaurant & Bar Manager
Popinjays, The Murray, A Niccolo Hotel
01.2018 - 03.2022
Restaurant Manager
Second Draft Restaurant by Young Master
10.2016 - 12.2017
Assistant Restaurant Manager
Elephant Grounds
11.2015 - 10.2016
Operations Manager
Happy Alley Coffee & Bar
06.2015 - 10.2016
Supervisor
Coffee Concept LTD (Starbucks)
05.2013 - 05.2015
Assistant Supervisor
Pacific Coffee
09.2010 - 04.2013
Diploma - Hospitality Management
Academia International College
- Certificate III in Commercial Cookery, Academia International College, Australia, Australia, 2023
- Certificate IV in Commercial Cookery, Academia International College, Australia, Australia, 2023
- Responsible Service of Alcohol (RSA), 2025
Advanced Diploma - Hospitality Management
Academia International College
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