Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antun Hecimovic

Melbourne,VIC

Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth. Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.

Overview

22
22
years of professional experience

Work History

Area Operations Manager

Crown property services
St Kilda Melbourne, Vic
09.2019 - Current
  • Resolved customer service issues and complaints in a timely manner.
  • Evaluated proposed expenditures in context with budgetary constraints to deliver cost-effective operational results.
  • Recruited and trained employees to enable adherence to common standards and procedures.

Operations Manager, Customer Experience

Bio gine
04.2007 - 08.2019
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Conducted regular performance reviews for customer service staff in order to identify areas for improvement.
  • Formed and sustained strategic relationships with clients.

Customer Service Manager

GJK cleaning
Perth, WA
03.2003 - 02.2007
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.

Education

Some College (No Degree) -

Year 12
Croatia

Skills

  • Performance management
  • Process improvement
  • People's skills
  • Project management

  • Customer service
  • Performance evaluation
  • Relationship management
  • Budget management
  • Time management
  • Cost reduction
  • Budgeting and cost control
  • Employee training

Timeline

Area Operations Manager

Crown property services
09.2019 - Current

Operations Manager, Customer Experience

Bio gine
04.2007 - 08.2019

Customer Service Manager

GJK cleaning
03.2003 - 02.2007

Some College (No Degree) -

Year 12
Antun Hecimovic