Anu Acharya

• Patient and Client Interaction:

-Greeted clients and visitors upon arrival, providing a professional and welcoming experience.

-Managed client calendars, handled incoming and outgoing calls, and facilitated communication via phone, email, and postal mail.
-Addressed and resolved customer-related issues, maintaining positive client relationships.

• Administrative Tasks:

-Performed data entry, document reproduction, and data capturing using scanners and cameras.
-Managed the sending and receiving of documents via fax and updated patient information in clerical databases.

• Record Keeping and Documentation:

-Documented medical records and healthcare-related details accurately.
-Organized and maintained electronic documentation, ensuring strict adherence to healthcare regulations.

• Payment and Billing Management:

-Coordinated with companies and medical centers to expedite payments and managed patient accounts.
-Liaised with health insurance companies for reimbursements and reviewed billing records and insurance claims for accuracy.

• Front Desk Operations:

-Enhanced the efficiency of front desk operations, maintained a tidy and welcoming reception area.
-Managed cash collection and handling with precision.

• Hospital Coordination:

-Regularly communicated with hospital booking offices to confirm theatre availability and ensured accurate information transfer.

• Surgical and Procedure Scheduling:

-Arranged and requested bookings for surgical procedures, prepared and sent theatre lists to hospitals, and confirmed arrangements with doctors.

• Community Engagement and Special Projects:

- Worked closely with various charity organizations and community groups to organize special clinic days supporting their causes.

-Facilitated events to help deaf patients receive proper treatment, enhancing accessibility and care for underserved populations.

• Assist customers to checkout
• Provide any help regarding price enquiry or product location in store
• Kept front end areas clean and organized for professional appeal to customers.
• Processing POS transactions, including cash and credit purchases or refunds.
• Helping customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Checking identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
• Working with shift supervisors to complete daily counts and maintain funds security to minimize theft and mismanagement risks.

• Performed administrative and clerical duties such as word processing, data entry and copying.
• Organized data into multiple spreadsheets to streamline data.
• Balanced safe, prepared tills and prepared register bags for next sales date.
• Verified cash flow and electronic transactions from credit card system to balance registers.
• Performed daily account reconciliation and payroll verification to maintain daily records.
• Maintained petty cash records of debits and credits in accordance with established policies and procedures.
• Performed hourly pick-ups and readings for front end to monitor sales and revenue.
• Investigated financial inconsistencies to solve discrepancies and reported to manager.
• Provided cash handling including sorting and counting coin and currency to make change for associates.
• Communicated guest and employee requests to management for issue resolution.
• Prepared bank deposits and corporate cash shipments.
• Prepared bank reconciliation
• Researched and resolved account discrepancies.
• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.

• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Reconciled cash and credit card transactions to maintain accurate records.

• Provided customers with information on specials and discount deals.
• Assisted counter staff in packing ready orders and distributing to customers.
• Performed shift change tasks each day to keep store efficient and neat.
• Greeted customers per day and communicated effectively to obtain accurate orders.
• Counted cash in register drawer at beginning and end of shift.