Harigovindan Ramachandran
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at sales and customer service with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
1
1
Certification
Work History
FB Service & House Keeping
Grant Hyatt
12.2021 - 03.2022
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Maintained a clean and organized work environment by enforcing strict housekeeping policies, contributing to higher workplace morale and safety standards.
- Assisted with daily tasks, such as errands or light housekeeping, for clients'' convenience and comfort.
- Created detailed reports on housekeeping operations to share with upper management for strategic decision-making purposes.
Sales Representative
Parthasarathi Motors
04.2022 - 10.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
Care Assistant
Scientific Rehabilitation Hospital
11.2022 - 04.2024
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients in maintaining personal hygiene through regular bed baths or showers according to individual preferences.
Education
Bachelor of Science - Hotel Management & Culinary Arts
University of Calicut
Mundur, Kerala04.2022
Higher Secondary - Senior Secondary
St. Mary's HSS Vallakom
Vallakom, Kerala03.2019
Skills
- Proficient in Microsoft Word, Excel and PowerPoint
- Team player with good coordinating skills
- Interpersonal communication skills
- Flexible, adaptive and keen to take initiatives
- Attention to details and problem solving skills
- Product and Service Sales
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Limited Working
References
Available upon request
Certification
Certificate for Communication Skills and Personality Development
Timeline
Care Assistant
Scientific Rehabilitation Hospital
11.2022 - 04.2024
Sales Representative
Parthasarathi Motors
04.2022 - 10.2022
FB Service & House Keeping
Grant Hyatt
12.2021 - 03.2022
Bachelor of Science - Hotel Management & Culinary Arts
University of Calicut
Higher Secondary - Senior Secondary
St. Mary's HSS Vallakom
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