Anu Bedi

- Supporting clients in staying in there home and withing there local community longer by delivering quality services and providing support.

- Being a central point of contact for clients and support workers and seeing coordination of services to help with navigating the client needs and individualised support plan.

- Advocating for client choices, informal decision making and flexibility by making client voice heard in order to support client independence, quality of life and social engagement.

-Ensuring integration and collaboration across home and community care.

- Participating in local governance, continuous improvement and risk management activities to ensure quality and safe services are delivered.

- Supervise support workers and volunteers to ensure that the efficient and effective delivery of services to clients is drawn in line with care plan, budget,business strategy and outreach service model.

- Supporting clients with circle of support including assessments and care planning.

- Coordination of services for each client in line with their care needs.

-Ensuring services and purchases for clients are authorised and within clients budget.

-Identify opportunities for health, recreation and leisure for clients driven by there choice and preference.

- Deliver individual and or group based or respite health/leisure/recreation services to clients.

-Out of hours 24/7 support to the Respite service.

-Travel between uniting, client and community sites.

-Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

-Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

-Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

-Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

-Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.

-Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.

-Reduced client wait times for service access by optimizing internal referral processes.

-Managed volunteer programs focused on providing community services to underserved populations.

- Designed and implemented engaging programs and activities tailored to the interests and needs of young people, including educational workshops, recreational events, and skill-building sessions.

- Provided one-on-one counselling and guidance to youth, addressing personal, academic, and career-related issues to help them set and achieve their goals.

- Led group discussions and activities to promote teamwork, build self-esteem, and address common challenges among participants.

- Conducted assessments to identify individual needs and strengths, developed and monitored personalized action plans, and adjusted strategies to ensure effective support.

- Managed and provided immediate support in crisis situations, including family conflicts and mental health emergencies, and developed safety plans as needed.

- Acted as an advocate for youth, collaborating with schools, social services, and community organizations to ensure comprehensive support and resources.

- Maintained accurate records of interactions, progress, and incidents, and prepared reports to evaluate program effectiveness and impact.

- Built positive relationships within the community, promoted programs to increase participation, and engaged with local agencies to enhance support networks.

- Stayed informed about best practices and trends in youth work, participating in training and development opportunities to enhance skills and knowledge.

- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

-Establish effective communication with customers using whatever means of communication is appropriate for each individual.

-Consult with customers and take account of their wishes in all matters relating to their care with the proviso that Duty of Care and WHS issues must also be considered.

- Implement and review of Individual Program Plans.

-Record the progress of each customer in line with relevant documentation.

-Provide transport for customers or assistance to use public transport.

- Provide physical assistance as required.

- Devise and facilitate program activities and workshops in conjunction with customers and other support staff.

-Support and actively encourage customer’s participation in decision-making about their own program and about the service. -Complete documentation as required. This may include: a. Customer notes b. Shift reports c. Learning Logs / Monthly reports d. Risk management / Positive behavior support e. Medication forms f. Timesheets

-Attend staff meetings, supervision meetings, training and other relevant meetings as required.

-Contribute to individual service planning and review.

-Maintain a professional standard of behaviour

-Work effectively as part of a team and utilise grievance procedures if problems arise.

- Utilise a Positive Behaviour Support approach when working with customers, to follow Northcott’s Positive Behaviour Support policy and procedure, and to participate in the development, implementation and record keeping for all related plans as applicable to their role.

- Comply with, report on and actively participate in Northcott’s Safety & Injury Management Procedures.

• Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
• Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
• Enhanced patient care by coordinating and scheduling home healthcare services.
• Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
• consumer-focused service that effectively meets individual Consumer’s needs, while promoting functional independence, wellness and lifestyles choices within a Consumer Directed Care (CDC) environment.
• Works in partnership with consumers receiving a home care package, to co-design a plan of care based on the Consumer’s goals, preferences and assessed needs and an individualised budget.
• Ensure understanding of and compliance with current Aged Care Legislation, Aged Care Principles, Quality Standards, WH&S Legislation, Privacy Act and requirements of Home Care Agreements and Brokerage Agreements.
• Report immediately to the Home Care Manager any suspected abuse, fraud, corrupt, criminal or unethical behaviour.
• Assist the Home Care Manager in the planning, implementation and evaluation of the Home Care program.
• Maintain up to date consumer records in My Aged Care and Procura (client management/rostering system)
• Assist the Finance and Administration Officer in meeting the financial requirements of the program and individual consumer budgets, ensuring compliance with relevant legislation, best practice and quality standards.
• Assist the Finance and Administration Officer in meeting the financial requirements of the program and individual consumer budgets, ensuring compliance with relevant legislation, best practice and quality standards.
• Assist the Home Care Manager with monthly Medicare claiming ensuring consumer information, including leave dates and subsidies are accurate.
• Ensure consumer information in the monthly Medicare payment summary is accurate and consistent with consumer information in Procura.
• Attend and participate in networking meetings as delegated by the Home Care Manager. Prepare records and reports, as required by the Home Care Manager.
• Facilitate advocacy as required, ensuring consumers are free from discrimination, abuse and injustice. Deliver exceptional customer service within a market based/sales environment.
• Undertake assessments of Consumer’s needs and wants at commencement of their home care package, building on the Consumer’s assessment by ACAT, medical practitioners and other health professionals.
• Undertake reassessment of Consumer’s needs and wants at least annually, when care needs change, after an accident/incident, at the request of the consumer and after admission to hospital.
• As part of the Home Care Agreement, work in partnership with the consumer to co-design a care plan based on the Consumer’s goals, preferences and assessed needs and an individualised budget.
• Maintain regular contact with consumers and their family to review and discuss the ongoing appropriateness of the plan of care and services.
• Ensure the Consumer Does Not Respond Plan, emergency plan and agreed care and services are documented in the Consumer’s My Choice My Plan.
• Communicate on a regular basis with the Consumer’s Medical Practitioner regarding the Consumer’s care and services. Attend and initiate Case Conferences as required

-Provide physical assistance with mobility, including transferring clients from bed to chair or wheelchair, and guiding them during outings.

-Support clients to participate in community activities, appointments, and social engagements, promoting inclusion and independence.

-Assist clients in developing and maintaining life skills such as cooking, cleaning, budgeting, and time management.

-Monitor and record client health and well-being, ensuring that any changes or concerns are communicated to relevant healthcare providers.

-Administer medications as prescribed, ensuring proper documentation and adherence to medication schedules.

-Advocate for clients’ rights and provide emotional and social support to encourage independence and self-advocacy.

-Work closely with other healthcare professionals, including nurses, therapists, and case managers, to ensure the best care for the client.

-Maintain accurate and up-to-date client records, including progress notes, incident reports, and care plans.