Anu Bhattarai
Westmead,NSW
Summary
Accuracy-driven Compliance Officer focused on evaluating and optimizing company policies and procedures across board. Disciplined and forward-thinking with results-oriented approach. Offering 13 years of retail experience. Highly motivated university graduate with a desire to take on new challenges.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Services and Compliance Officer
Woolworths Supermarkets
01.2013 - Current
- Reporting directly to the Store Manager, the Store Service and compliance Officer is responsible for delivering accurate timely rosters to maximise customer satisfaction and ensure compliance with the enterprise agreement, in addition to managing all payroll and administration activities for the store.
Policy and Procurement Assistant
Woolworths Supermarkets
Bella Vista
05.2013 - 08.2013
- Drafted contract agreements and other documentation to streamline daily operations.
- Developed strategies to reduce costs while maintaining high standards of quality.
Payroll Assistant
Woolworths Supermarkets
01.2005 - 03.2012
- Processed payroll for up to 200 employees weekly using specialized software.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Maintained accurate records of employee time cards and attendance records.
- Calculated overtime wages and vacation accruals as required by state laws.
- Resolved discrepancies in employee paychecks on an individual basis.
Customer Service Operator
01.2003 - 01.2004
- Answered incoming customer inquiries in a timely and professional manner.
- Handled customer complaints, providing appropriate solutions within the time limits.
- Provided accurate information on products and services to customers.
- Followed communication procedures, guidelines, and policies when dealing with customers.
Relief Store Service Manager
Woolworths Supermarkets
01.2013
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Analyzed existing processes for potential cost savings initiatives.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Education
Bachelor of Accounting -
Central Queensland University, Sydney Campus
01-2009
Skills
- KRONOS
- SAP Success Factor
- PAYMAS
- Excel
- Microsoft word
- Store Central
Certification
- First Aid Certificate
- Working with Children
Accomplishments
- Employee of the month several times, recently in September 2023
- Played key role in transitioning the resourcing and rostering tasks across to the Department Managers creating proportional ownership.
- Subject Matter Expert during store Business Operating System changeover in 2018, trained and coached 190 staff.
- Contributed to increasing the Voice of Customer engagement score above 80% (green result) through timely and correct ticketing, adequate resourcing and ensuring a clean, safe and accessible store to the customers.
- Ensured new Enterprise Agreement terms and conditions were compliant against systems and was key ‘go to person’ in store to assist interpretation of compliances (terms and conditions)
Roles And Responsibilities
- Review the risk assessment process weekly to implement the legislative standards.
- Provide customer service support as being the First point of contact from customer via telephone and email correspondence,
- Set priorities for the completion of task within the company standard for price integrity and rostering.
- Review First aid and mental health aider certification to follow OHS standard.
- Train, support, motivate and mentor team members to perform task at a high level and achieve professional goals thus building a strong working culture within the department.
- Enrolling and maintaining new team members applications. Managing administrative accounts, calculations, payments and reconciliations Processing weekly payroll for approx 200 employees under EBA legislation.
- Monitoring employees adhere to company policies, laws and regulations.
Volunteer Experience
- Bandage Bear, fundraising BBQ,
- Westmead Children’s Hospital,
References
REFERENCES CAN BE SUPPLIED UPON REQUEST
Timeline
Policy and Procurement Assistant
Woolworths Supermarkets
05.2013 - 08.2013
Store Services and Compliance Officer
Woolworths Supermarkets
01.2013 - Current
Relief Store Service Manager
Woolworths Supermarkets
01.2013
Payroll Assistant
Woolworths Supermarkets
01.2005 - 03.2012
Customer Service Operator
01.2003 - 01.2004
Bachelor of Accounting -
Central Queensland University, Sydney Campus
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