Anu Chaudhari
Sydney,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, also Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
NanakDev Pharmacy
01.2023 - 10.2023
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
Customer Service Representative
Ambika Fresh Markets
12.2020 - 12.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Receptionist
AMC Medical Facilities
03.2019 - 09.2020
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Completed patient referrals to other medical specialists.
Sales Consultant
All In One General Store
01.2018 - 02.2019
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Maximized customer retention by resolving issues quickly.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Bachelor of Science - Medical
Kurukshetra University
Yamuna Nagar06.2015
Skills
- Customer Service
- Cash Handling
- Guest Services
- Payment Collection
- Customer Complaint Resolution
- Product Merchandising
- Merchandise Restocking
- Cross-selling abilities
- Product Recommendations
- Cash handling expertise
- Customer inquiries
- POS System Operation
- Product Knowledge
- Up-selling techniques
Timeline
Customer Service Cashier
NanakDev Pharmacy
01.2023 - 10.2023
Customer Service Representative
Ambika Fresh Markets
12.2020 - 12.2022
Medical Receptionist
AMC Medical Facilities
03.2019 - 09.2020
Sales Consultant
All In One General Store
01.2018 - 02.2019
Bachelor of Science - Medical
Kurukshetra University
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