ANU KOIRALA
TRUGANINA,VIC
Summary
Dynamic Shift Manager with a proven track record at McDonald's, adept in operations management and customer service focus. Excelled in staff development and handling customer complaints, ensuring high satisfaction levels. Achieved notable sales goals at COMPUTER SYSTEMS WEST PVT LTD through effective client relationship cultivation. Skilled in payroll accuracy and compliance at NEXTGINFOTECH, showcasing meticulous attention to detail.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
04.2024 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Shift Manager
McDonald's
02.2022 - 03.2024
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Sales Executive
COMPUTER SYSTEMS WEST PVT LTD
05.2021 - 11.2022
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Payroll Administrator
NEXTGINFOTECH
02.2020 - 04.2021
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
- Managed employee records on database to maintain accuracy and updated information.
- Maintained up-to-date knowledge of changes in labor laws affecting payroll administration to ensure ongoing compliance.
Education
MBA -
UBSS
Melbourne, VIC09-2024
BBA - Business Administration
Punjab Technical University
06-2018
Skills
- Staff development
- Schedule oversight
- Handling customer complaints
- Customer service focus
- Cash handling
- Operations management
- Payment processing
- Inventory management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Shift Manager
McDonald's
04.2024 - Current
Shift Manager
McDonald's
02.2022 - 03.2024
Sales Executive
COMPUTER SYSTEMS WEST PVT LTD
05.2021 - 11.2022
Payroll Administrator
NEXTGINFOTECH
02.2020 - 04.2021
MBA -
UBSS
BBA - Business Administration
Punjab Technical University
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