Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Anu Pandit

Melbourne,Australia

Summary

Experienced with managing service delivery processes and enhancing client relationships. Utilizes effective communication and problem-solving skills to ensure seamless operations. Track record of successfully optimizing workflows and improving service quality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Delivery Coordinator

Greenlight Worldwide
11.2023 - 02.2025
  • Identified and implemented service delivery improvements, increasing operational efficiency by 15%.
  • Provided prompt client support, enhancing satisfaction and reducing complaint escalation rates.
  • Applied risk management strategies across projects, mitigating potential challenges and ensuring smooth service delivery.
  • Managed approximately 60 service requests per month, ensuring 90% on-time resolutions and consistent service quality.
  • Maintained detailed project records for accurate reporting and future workload forecasting.
  • Collaborated with sales and cross-functional teams to ensure seamless project transitions and timely service delivery.
  • Developed strong relationships with clients and vendors, improving service satisfaction and delivery outcomes.
  • Evaluated vendor performance regularly, resolving supply issues and maintaining project timelines.
  • Coordinated resource allocation and budget management, achieving a 12% cost saving without compromising service quality.
  • Spearheaded training initiatives for over 10 new hires, contributing to a skilled workforce capable of delivering exceptional services.

Department Manager

MacDonalds
02.2017 - 02.2025
  • Managed hiring and roster processes, achieving a 15% reduction in labor costs by optimizing workforce allocation and minimizing shrinkage and resource redundancy.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

Education

Bachelor of Science - Information Technology

TAFE Meadowbank
Sydney, NSW
12-2020

Skills

  • Customer relations
  • Staff management
  • Documentation skills
  • Team leadership
  • Workflow coordination
  • Schedule coordination

Accomplishments

Managed multiple large projects, service requests, and smaller initiatives, contributing to a 20% average increase in the company’s gross profit.

Certification

  • First Aid/CPR/AED Certification - Australian Resuscitation Council
  • AWS Cloud technical essentials
  • Bits and Bytes of Computer Networking
  • Sophos Firewall Certified Engineer v19.5 (ET80)
  • Sophos Central Endpoint and Server Protection Certified Engineer v4.0 (ET15)


Languages

English
Full Professional

Timeline

Service Delivery Coordinator

Greenlight Worldwide
11.2023 - 02.2025

Department Manager

MacDonalds
02.2017 - 02.2025

Bachelor of Science - Information Technology

TAFE Meadowbank

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Anu Pandit