Anu Sharma
Nollamara,Australia
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Administrative Manager
Swissport
12.2022 - 01.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Met department budgets by monitoring and reporting on office expenses.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Verified customer information for orderly, up-to-date online systems.
- Delivered performance reviews, recommending additional training or advancements.
Case Officer
Deloitte
07.2022 - 12.2022
- Maintained high level of client confidentiality, following strict guidelines, and recommendations
- Created treatment or service plan meeting each client's individualized needs
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments
- Assessed needs of each client and recommended appropriate services and resources
- Facilitated client support groups to provide resources and assistance
- Monitored case progress for timely completion and compliance with applicable regulations
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
Credit Control Officer
ANU SHARMA
03.2021 - 01.2022
- Researched accounts and completed due diligence to resolve collection problems
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices
- Set up and updated customer accounts and CRM with interactions, payments and personal information
- Generated and mailed updated statements monthly and processed demand letters
- Accessed credit records to evaluate customer credit histories
- Checked appraisals, title information and insurance documents for each property
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments
- Obtained and interpreted financial statements to assist in credit limit reviews.
Settlement Officer
National Bank Of Australia
11.2018 - 01.2020
- Data entry of information into NAB's systems and databases
- Validating information for both clients and NAB bankers, brokers or solicitors
- Check that documents are within compliance guidelines
- Processing property settlements through the electronic system PEXA
- Data entry of information into NAB's systems and databases
- Putting names on titles for customers
- Preparing and reviewing of documents
- Following up with NAB bankers, brokers and solicitors if documents are completed incorrectly or further clarification is required
- Collating of documents to make sure that the information is correct
- Providing on-going support to members, the banks distribution channels
- Third parties associated with the full loan process
- Quality checking of files
- Funding and settlements of loan.
Administrator
Ammstar Exclusive
01.2017 - 09.2018
- Entered and maintained departmental records in company database
- Computerized office activities, maintained customer communications, and tracked records through delivery
- Collected, validated, and distributed information to employees
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments
- Collected, arranged, and input information into database system.
Administration Assistant
Newhope Ltd
09.2016 - 11.2017
- Executed record filing system to improve document organization and management
- Recorded expenses and maintained accounting records
- Prepared weekly employee work schedules to meet operational needs
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Recorded and tracked operational expenses to identify and eliminate wasteful spending
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Consulted with leadership to identify processes requiring improvement to support growth and success.
Education
Masters in Professional Accounting - Accounting And Finance
University of The Sunshine Coast
Melbourne, VIC07.2018
Skills
- Case information confidentiality
- Issue identification and resolution
- Interpersonal and written communication
- Client interaction
- Records management
- Documentation proficiency
- Progress evaluations
- Staff education and training
- Critical Thinking
Timeline
Administrative Manager
Swissport
12.2022 - 01.2024
Case Officer
Deloitte
07.2022 - 12.2022
Credit Control Officer
ANU SHARMA
03.2021 - 01.2022
Settlement Officer
National Bank Of Australia
11.2018 - 01.2020
Administrator
Ammstar Exclusive
01.2017 - 09.2018
Administration Assistant
Newhope Ltd
09.2016 - 11.2017
Masters in Professional Accounting - Accounting And Finance
University of The Sunshine Coast
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