Anubhav Akash
Melbourne
Summary
Dynamic hospitality professional with extensive experience as a Hotel Owner at Quality Inn, excelling in guest relations and staff training. Proven track record in enhancing operational efficiency and increasing revenue through effective marketing strategies. Strong leadership skills foster team motivation and development, ensuring exceptional service and memorable guest experiences.
Overview
21
21
years of professional experience
Work History
Hotel Owner
Quality Inn
08.2024 - Current
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
- Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Welcomed guests to facility, addressed complaints and found solutions to problems.
- Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
- Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
- Marketed and coordinated banquet rooms for social events and business meetings, increasing total revenue Number%.
Franchise Owner
Dominos Pizza Inc.
09.2012 - 02.2023
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
- Trained and motivated employees to perform daily business functions.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Restaurant Owner
Sugar Shack Pizza Pasta
08.2004 - 06.2010
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
Education
Master Of Computer And Management Systems - IT And Commerce
Charles Sturt University
Albury, NSWSkills
- Effective leadership
- Team building and motivation
- Hospitality industry
- Staff training and development
- Guest relations
- Marketing and promotion
Timeline
Hotel Owner
Quality Inn
08.2024 - Current
Franchise Owner
Dominos Pizza Inc.
09.2012 - 02.2023
Restaurant Owner
Sugar Shack Pizza Pasta
08.2004 - 06.2010
Master Of Computer And Management Systems - IT And Commerce
Charles Sturt University
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