Anudeep Goud
Summary
Entry-level IT Support professional with expertise in troubleshooting, system documentation, and issue resolution (Woolworths Group). Skilled in clear customer service, efficient problem solving,Office 365, Active Directory, Teams. Experienced in ticketing (ServiceNow, Jira), OS-level problem solving (Windows/Linux), and remote desktop and user support (Zoom, Google Workspace). Focused on delivering uptime and responsiveness in Tier1 IT and Help Desk roles in Sydney with full Australian work rights.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Intern– IoT Systems
CareerDC
07.2024 - 10.2024
- Troubleshot sensor sync, battery, and Wi-Fi issues in IoT pool system (ESP32 + MQTT) — reduced latency to 2s and boosted uptime by 27%
- Documented 15+ wireless test configs and dashboard sync errors in escalation-style incident logs
- Contributed to a 10-page system report: fault tracking, uptime metrics, device config, and security gaps
- Supported setup and triage of embedded device issues across dashboard + local sensor layers
Sales & IT Support Team Member
Woolworths Group
01.2022 - 02.2023
- Resolved 50+ endpoint issues (POS, barcode, EFTPOS, Wi-Fi) using structured Windows 10 troubleshooting and escalation logic
- Logged 100+ device faults through in-store ticketing flow; added resolution notes to assist L2 handoff
- Created SOPs for recurring issues reduced repeat incidents by 30% and improved shift clarity
- Trained 4 staff on technical handover and device setup, improving first-week fix accuracy from 60% to 85%
Remote IT Support Tutor
Ezy Math Tutoring
08.2022 - Current
- Delivered 100+ Zoom-based sessions explaining Windows/Linux system fixes to non-technical students
- Authored 50+ SOP-style walkthroughs for user account setup, DNS issues, CLI usage, and desktop config
- Practised live support communication: clarifying errors, screen-sharing fixes, guiding remote troubleshooting
Education
Bachelor of Networking - Cybersecurity Major
Melbourne Institute of Technology
Sydney, NSW03-2025
Skills
- Troubleshooting & Support Windows -10/11, endpoint support, printer/scanner setup, VPN/RDP config, POS/EFTPOS troubleshooting
- Ticketing Systems- ServiceNow (lab use), Jira, SLA simulation, incident logging, escalation documentation
- Remote Tools- Zoom, Remote Desktop (RDP), Google Workspace, shared drives, live screen support
- Systems & Commands- Windows OS, Linux basics, Bash scripting, Active Directory (user setup, permissions)
- Documentation & Process- SOP creation, escalation templates, post-incident reports, handover notes, structured walkthroughs
Certification
- Google IT Support Professional Certificate
- Google Cybersecurity Certificate
- Practera NSW Industry Readiness Program
Timeline
Technical Intern– IoT Systems
CareerDC
07.2024 - 10.2024
Remote IT Support Tutor
Ezy Math Tutoring
08.2022 - Current
Sales & IT Support Team Member
Woolworths Group
01.2022 - 02.2023
Bachelor of Networking - Cybersecurity Major
Melbourne Institute of Technology
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