Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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ANUDEEPA POLADI

Sunshine,VIC

Summary

Service-oriented professional with a proven track record in enhancing guest satisfaction within the hospitality industry. Expertise in addressing guest requests and resolving complaints promptly and effectively. Demonstrated ability to maintain high service standards and foster positive guest experiences.

Overview

5
5
years of professional experience

Work History

Concierge

MICM
Melbourne, VIC
03.2025 - Current
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Entered work orders for housekeeping, pest control and maintenance issues.

Supervisor

Subway
Melbourne
01.2023 - 02.2025
  • As a Subway Supervisor, I managed daily operations and led a team of 11 employees to ensure efficient service and high standards of customer satisfaction.
  • My responsibilities included overseeing inventory control, scheduling, and compliance with health and safety regulations.
  • I trained staff to maintain consistency in food quality and service delivery, handled customer inquiries, and resolved issues promptly.
  • Additionally, I monitored sales performance and implemented strategies to boost revenue and reduce costs.

Customer Service

D-mart
Hyderabad, Telangana
01.2021 - 12.2022
  • Responsible for processing cash, credit, and debit card transactions while interacting with customers to ensure a positive experience.
  • Maintained accurate inventory records, and performed accounting and bookkeeping tasks to support efficient store operations.
  • Assisted with training new employees to ensure they understood company policies and procedures, and collaborated with the management team to implement strategies for improving customer satisfaction and sales performance.

Food and Beverage Attendant

Masqati food court
Hyderabad, Telangana
01.2021 - 12.2021
  • Served fresh, hot food with a smile and in a timely manner while maintaining a clean and organized kitchen.
  • Cleaned dish machines, mopped, swept, and sanitized all work areas.
  • Resolved customer complaints professionally and upheld strict sanitation, health, and safety standards.
  • Assisted in restocking supplies and ensured proper storage of food items.
  • Collaborated with team members to enhance workflow efficiency and deliver exceptional customer service.

Education

Masters -

in cyber security
07.2025

Bachelors -

computer science
01.2021

Skills

  • Customer service
  • Staff Leadership
  • Teamwork
  • Conflict resolution
  • Front desk operations
  • Administrative support

Languages

  • English
  • Hindi
  • Telugu

References

Manager : zoranm@micm.com.au

Phone number : 0403728852

Timeline

Concierge

MICM
03.2025 - Current

Supervisor

Subway
01.2023 - 02.2025

Customer Service

D-mart
01.2021 - 12.2022

Food and Beverage Attendant

Masqati food court
01.2021 - 12.2021

Masters -

in cyber security

Bachelors -

computer science
ANUDEEPA POLADI