Anuj Khurana
Pakenham,VIC
Summary
With over 4 years of experience in retail management, successfully overseeing store operations, ensuring financial growth and exceptional customer service. Expertise includes staff recruitment and training, inventory management, visual merchandising, and driving sales strategies to exceed targets. Fostering a positive team environment and maintaining strong vendor relationships consistently achieves store profitability while upholding brand standards. Leadership style focuses on coaching and developing employees, optimizing performance, and creating a seamless shopping experience for customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Domino's
05.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Assisted with hiring, training and mentoring new staff members.
Forklift Operator
COVE
07.2024 - 09.2024
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Delivery Expert
Domino's Pizza
07.2019 - 05.2021
- Interacted professionally with customers in person or by phone.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Met promised delivery times consistently.
- Provided constructive feedback on processes or systems improvements that could enhance overall delivery operations.
- Obtained signatures for delivery documents and packages.
Team Member
Roll'd
03.2019 - 07.2019
- Received orders from customers and input into order management system.
- Prepared food orders to support waitstaff and other team members.
- Distributed food during busy peak periods to drive customer satisfaction.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
BBA - Business Administration
Deakin University
Burwood03.2023
Skills
- Performance Monitoring and Evaluation
- Sales Tracking and Promotion
- Business Leadership
- Hiring and Onboarding
- Food Safety and Quality
- Maximizing Profitability
Certification
RSA, High Risk Work LF Forklift Truck
Timeline
Forklift Operator
COVE
07.2024 - 09.2024
Store Manager
Domino's
05.2021 - Current
Delivery Expert
Domino's Pizza
07.2019 - 05.2021
Team Member
Roll'd
03.2019 - 07.2019
RSA, High Risk Work LF Forklift Truck
BBA - Business Administration
Deakin University
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