Anuj Malik
Maribyrnong,VIC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Disability Case Manager
Gellibrand Support Services
02.2020 - Current
- Monitored program performance and outcomes for successful delivery of services.
- Advocated for social and community service programs to increase awareness and funding.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented training programs for staff.
- Established and maintained relationships with key stakeholders.
- Provided leadership, guidance and support to staff members.
Customer Service Representative
Coles Supermarket
12.2018 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered prompt service to prioritize customer needs.
Customer Service Manager
Dominos Pizza Inc.
06.2016 - 12.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
Education
MBA - Marketing
Charles Sturt University
Melbourne, VIC06.2017
Skills
- Onsite Facility Touring
- Dietary Needs
- Psychosocial Evaluations
- communication, basic counselling and interpersonal skills
Timeline
Disability Case Manager
Gellibrand Support Services
02.2020 - Current
Customer Service Representative
Coles Supermarket
12.2018 - 02.2020
Customer Service Manager
Dominos Pizza Inc.
06.2016 - 12.2018
MBA - Marketing
Charles Sturt University
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