Anuj Shah
Blacktown,NSW
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
5
5
years of professional experience
Work History
Customer Relations Consultant
BT Financial Group (Westpac Group)
2022.11 - 2023.10
- Attaining a high understanding of superannuation, pension, and investments
- Corresponding with clients and financial advisers daily to meet needs
- Guiding clients and advisers with placing trades
- Providing exceptional customer service
- Using systems such as earthrise and avaloq
- Gaining a high-understanding on-pension legislation
- Attaining a high understanding of investment options such as managed funds and listed securities
- Processing Client orders for manual trades
- Taking ownership and wrapping every converation in CRM.
- Responded quickly to complex adviser inquiries, answering questions, and offering insight into products.
Sales Assistant
JD Sports Parramatta
2022.02 - 2022.11
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
- Meeting KPIs
- Providing exceptional customer service
- Using Microsoft Office on regular basis
- Completed sales transactions, including all accepted forms of payment
- Responded quickly to customer inquiries, answering questions, and offering insight into products
- Processed customer orders and accurately entered order system.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Retail Sales Assistant
Yd Parramatta Myer
2021.11 - 2022.02
- Offered exceptional customer service in a pleasant and professional manner
- Meeting KPIs on a regular basis
- Styling customers according to occasions
- Worked in a very busy environment while multitasking
- Stock management and replenishment
- Always Maintaining Company standards
- Completed sales transactions, including all accepted forms of payment
- Offered customers a broad understanding of the company’s products
- Worked as a team to reach weekly budgets.
Customer Service Representative
Bp Connect Glendenning
2018.11 - 2021.12
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Facilitated sales of services and goods.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Promoted special offers and discounts to customers to maximize sales.
Education
Bachelor of Applied Finance and Business Analytics - Accounting and Finance
Macquarie University
Macquarie Park, NSW12.2023
Higher School Certificate - Secondary Education
St Marys Senior High School
Saint Marys, NSWSkills
- Customer Inquiries
- Active Listening
- Sales Expertise
- Microsoft Excel
- Account Management
- Inbound Customer Calls
- Staff Training
- Team Development
- Problem-Solving Ability
- Quality Control
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Relations Consultant
BT Financial Group (Westpac Group)
2022.11 - 2023.10
Sales Assistant
JD Sports Parramatta
2022.02 - 2022.11
Retail Sales Assistant
Yd Parramatta Myer
2021.11 - 2022.02
Customer Service Representative
Bp Connect Glendenning
2018.11 - 2021.12
Bachelor of Applied Finance and Business Analytics - Accounting and Finance
Macquarie University
Higher School Certificate - Secondary Education
St Marys Senior High School
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