Anuj Tyagi
Sydney,NSW
Summary
Dynamic Cloud SME with 11+ years of experience, including extensive work with Nokia Solutions and Networks. Expert in cloud orchestration, automation, and Linux server management, with a proven track record in problem resolution, operational efficiency, and service improvement. Skilled at documentation, cross-team collaboration, and relationship management, consistently driving enhanced performance and streamlined cloud operations.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Cloud SME
Nokia Solutions and Networks Australia Pty Ltd
, Australia
12.2022 - Current
- Act as the onshore customer governance interface Cloud and Orchestration related matters
- Establish and maintain strong and productive relationships with the customer and all NOKIA service delivery teams onshore and offshore
- Lead (from NOKIA’s side) technology innovation for domain, driving and consolidating recommendations that offer opportunities for automation and service improvements, leveraging economies of scale where possible
- Responsible for acting as an escalation point to expedite problem resolution across the Cloud and Orchestration domain
- Ensure that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered in a timely fashion for the Cloud and Orchestration domain
- Conduct Post Resolution Review of critical problems and support to follow up of their activities together with offshore Service Delivery Managers / Team Leads / Lead engineers
- Build awareness of a Problem Control Process across engaged parties and act as a Problem Management Process Expert
- Lead (from NOKIA’s side) the review of customers’ projects in the domain (e.g. software / Hardware upgrades)
- Lead (from NOKIA’s side) the review of customer’s network capacity analysis and expansion plans on the domain
- Lead (from NOKIA’s side) the implementation of in-scope software / firmware / security patch/updates
- Ensure all documentation on standard technical and knowledge procedures is kept up-to-date and ensure compliance to these standards.
- Perform due diligence on up-scope works including estimation of effort for all Cloud and Orchestration platforms as required.
Cloud InfraOps Engineer
Nokia Solutions and Networks India Pvt. Ltd
Noida, India
04.2021 - 12.2022
- Performed maintenance, troubleshooting, and configuration of Ericsson OpenStack environments, managing 2,000+ virtual machines across 200+ physical servers.
- Diagnosed and resolved Ericsson OpenStack platform and hardware-level issues, applying fixes, patches, and upgrades to ensure high availability and stability.
- Managed provisioning and decommissioning of Ericsson hardware servers, following standard operational procedures.
- Resolved operational issues by executing procedures in compliance with Ericsson CPI (Customer Product Instructions).
- Handled daily operational tickets (Incidents, Tasks, and Change Requests) related to OpenStack and OS-level issues using the NSM ticketing tool, ensuring SLA adherence.
- Coordinated with vendors (Dell and Nexenta) and their onsite engineers to troubleshoot and resolve hardware and software-related issues.
- Developed technical documentation for engineering processes and guidelines.
- Provided technical support to clients during product deployment phases.
- Performed ongoing maintenance and health checks of compute, controller, and storage nodes to ensure optimal performance and reliability.
Cloud Engineer
Ericsson India Global Pvt. Ltd
Noida, India
01.2019 - 04.2021
- Managed Cloud OpenStack infrastructure for two major UK clients: Panasonic and Liberty Global, providing end-to-end troubleshooting and debugging support.
- Handled tickets related to Ericsson NFVI (CEE and SDN) issues, performing root cause analysis and delivering detailed troubleshooting summaries to resolve incidents.
- Monitored and troubleshot Ericsson hardware platforms (HDS 8000 and BSP 8100) to ensure system reliability and uptime.
- Managed Dell EMC storage systems and coordinated with Dell vendor support for advanced troubleshooting and issue resolution.
- Escalated incidents to L3 support in a timely manner when required, ensuring service restoration targets and SLAs were met.
- Obtained necessary approvals for deployment fixes and configuration changes, and implemented solutions in production environments as guided by the L3 team.
- Evaluated release notes, known bugs, and alarms to determine whether to proceed with upgrades or infrastructure expansion.
- Reviewed Methods of Procedure (MOPs) and implemented changes in test environments prior to production rollout.
- Executed Change Requests (CRs) on production servers in coordination with Release Engineering teams.
System Engineer
Telemune Software Solution Pvt. Ltd
Noida, India
02.2015 - 12.2018
- Worked onsite for 2 years at client location, deploying Linux and cloud services for a Voice Application Platform.
- Provided 24×7 technical support for Linux-based production environments, ensuring high availability and service continuity.
- Handled escalated and P1 incidents, delivering timely resolutions and maintaining accurate case updates with documented solutions.
- Monitored production servers, application servers, and databases to proactively identify and resolve issues.
- Utilized defect management tools such as JIRA for incident tracking, issue management, and resolution follow-ups.
- Participated in day-to-day project and operational support, performing initial impact assessments and escalating severe issues as per the Escalation Matrix.
- Analyzed incidents, conducted root cause analysis (RCA), and prepared detailed incident and performance reports.
- Created and maintained periodic status reports for Team Leads, Managers, and senior stakeholders.
- Actively participated in Configuration Management, including change control after initial system provisioning and ongoing maintenance and upgrades of applications and dependencies.
Engineer
Avis E Solutions Pvt. Ltd
Noida, India
04.2014 - 01.2015
- Installed, configured, and administered Red Hat Linux servers in production environments.
- Managed file systems and process administration, including monitoring, starting, stopping, and terminating system processes.
- Performed user and group administration, ensuring secure access control and compliance.
- Handled package management using RPM and YUM, including installations, updates, and dependency resolution.
- Scheduled and managed automated jobs using Cron and At.
- Monitored and optimized system performance, including swap space and memory utilization.
- Administered and supported Windows and Linux servers in virtualized and cloud-based environments for web hosting.
- Performed performance tuning of web servers to improve availability and response times.
- Troubleshot and supported MySQL databases, resolving connectivity and performance issues.
- Resolved a wide range of web hosting and server-level issues, ensuring minimal downtime and customer satisfaction.
Education
Bachelor of Technology (B.Tech) - Electronics and Communication Engineering
HR Institute of Technology
Ghaziabad, Uttar Pradesh India07-2013
Grade 12 / Higher Secondary Education - Science
Central Board of Secondary Education
Delhi, India 06-2008
Grade 10 / Secondary School Education -
Central Board of Secondary Education
Delhi, India 06-2006
Skills
- Linux & Server Management: Installation, configuration, maintenance, troubleshooting, and performance tuning of RHEL/CentOS/SUSE servers in virtual/cloud environments
- Cloud & Virtualization: Experience with Red Hat OpenStack, Ceph Storage, and VMware/VMware Cloud platforms
- DevOps & Automation: Infrastructure Automation, Docker, Kubernetes, and shell scripting for operational issue resolution
- Databases & Tools: Working knowledge of Oracle and MySQL
- Documentation & Knowledge Sharing: Ability to create technical documents, reports, and knowledge articles
- Problem Solving: Strong debugging and troubleshooting skills in production Linux/Unix environments
Certification
Red Hat Certified System Administrator - RHEL-9 (EX200)
Accomplishments
Appreciate Excellence, Q3 2025 - Recognized for technically leading and successfully completing the Optus NFVI 3PP Upgrade Project, demonstrating expertise in cloud infrastructure, project delivery, and team leadership.
Affiliations
Volunteer, Foodbank NSW (28 Feb 2025): Participated in a team-building initiative, assisting with packing and sorting food to support distribution efforts for communities in need across NSW and ACT.
Timeline
Cloud SME
Nokia Solutions and Networks Australia Pty Ltd
12.2022 - Current
Cloud InfraOps Engineer
Nokia Solutions and Networks India Pvt. Ltd
04.2021 - 12.2022
Cloud Engineer
Ericsson India Global Pvt. Ltd
01.2019 - 04.2021
System Engineer
Telemune Software Solution Pvt. Ltd
02.2015 - 12.2018
Engineer
Avis E Solutions Pvt. Ltd
04.2014 - 01.2015
Bachelor of Technology (B.Tech) - Electronics and Communication Engineering
HR Institute of Technology
Grade 12 / Higher Secondary Education - Science
Central Board of Secondary Education
Grade 10 / Secondary School Education -
Central Board of Secondary Education