ANUJA AVHALE
Sydney,Australia
Summary
Dynamic Technical Business Analyst with over 8 years of experience and a proven track record in multiple domains, including Banking and Finance, Clinical Trials, Insurance, and Airlines, excelling in requirements gathering and process mapping. Adept at translating complex business needs into actionable solutions, leveraging strong problem-solving skills and expertise in digital payment systems. Passionate about driving business process improvements and fostering cross-functional collaboration for successful project outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Business Analyst
Saama Technologies ( Clinical Trial)
12.2023 - 07.2024
- Facilitated business analysis workshops to capture stakeholder needs and translate them into functional and technical requirements.
- Developed comprehensive 'as-is' and 'to-be' process flows, identifying requirement gaps in complex business processes.
- Created strategic roadmaps for initiatives like AHAA.
- Analyzed digital payment solutions including World Pay and C2P, enhancing transaction efficiency.
- Utilized SWIFT protocols to streamline financial communications.
- Contributed expertise in clinical trial domain to align project goals with regulatory standards.
Senior Business Analyst
Dassault Systemes (Healthcare )
12.2021 - 12.2023
- Conducted requirements gathering and analysis to support the development of KPI dashboards and reporting tools.
- Worked alongside DevOps, Front-End and Back-End Engineers, Cloud Architects, UX teams, Product Owners and QA Analysts to translate business requirements into technical solutions.
- Led the successful migration of critical applications and infrastructure to the AWS Cloud.
- Proficiency in writing and understanding XML and JSON for data structuring and integration tasks.
- Facilitated and supported User Acceptance Testing (UAT) by adopting a customer-focused lens to ensure the solution met real-world user needs.
- Led the migration of a legacy HTML-based web application to ReactJS, enhancing user experience.
- Managed multiple concurrent IT and data-related projects, including system upgrades, platform integrations, and change initiatives.
- Clinical Trial Domain
Business Analyst
Tata AIA ( Life Insurance)
05.2020 - 12.2021
- Defined functional specifications for Guidewire Policy Center across the entire policy lifecycle, including policy creation, endorsements, renewals, and cancellations.
- Supported the design and validation of integration points between Guidewire Policy Center, Billing Center and Claim Center.
- Worked with underwriting teams to implement risk assessment tools within the Policy Center platform.
- Led and participated in Agile ceremonies including sprint planning, stand-ups, retrospectives, and backlog grooming.
- Life Insurance Domain
Business Analyst
Japan Airlines (Airlines E-Commerce)
04.2019 - 05.2020
- Hands-on experience with GDS systems including Amadeus and Radix, supporting booking, ticketing, code share, interline, and departure control workflows.
- Designed, reviewed and executed test cases for airline reservation modules integrated with Amadeus, ensuring IATA compliance.
- Proficient in B2B and B2C booking tools, agent portals, and point-of-sale platforms integrated with Amadeus systems.
- Experience working with Passenger Service Systems (PSS) to enhance booking.
- Conducted in-depth API analysis to understand system integrations, leading to the discovery and documentation of micro services.
- Analyzed payment workflows including tokenization, authorization, capture, refunds, and multi-mode settlements (UPI, net banking, wallets).
- Participated in system integration and regression testing, ensuring high-quality delivery with minimal post-go-live issues.
- Airline-E Commerce Domain
Junior Business Analyst
Morgan Stanley Wealth Management ( Banking & Finance)
08.2016 - 04.2019
- Demonstrated strong domain knowledge across RTGS, SWIFT (MT), ISO20022, ISO8583, CAG, and core banking functions including assets, liabilities, equities, retail banking, trade finance, and investment management.
- Led business analysis efforts for fraud management initiatives, gathering requirements, defining detection rules, and supporting implementation of fraud mitigation workflows.
- Provided expert business analysis in the Payments and Cards domain, covering authorization, posting, 3D Secure (3DS), tokenization, and transaction processing across credit, debit, and digital payment channels.
- Worked alongside risk and security stakeholders to document fraud management workflows, define business rules, and analyze incident trends to inform process improvements.
- Possess working knowledge of Click to Pay (C2P) flows, including card enrolment, tokenized payment processing, and customer authentication for frictionless online transactions.
- Utilized MoSCoW and INVEST techniques to define and prioritize user stories.
- Finance Domain
Education
Bachelors of Engineering - IT
Dr Babasaheb Ambedkar Marathwada University
AurangabadSkills
- Requirements gathering
- Data analysis
- Process mapping
- Digital payment systems
- User acceptance testing
- Agile methodology
- Project management
- Stakeholder communication
- Business process improvement
- Risk management
- Problem solving
- Effective communication
- Critical thinking
- Team collaboration
- Technical documentation authoring
- System architecture design
- Business process modeling
- Database design
- Functional specifications
- Software development life cycle
- Application programming interface
- Technologically-savvy
- Requirements definition
- Documentation
- Software testing
- Gap analysis
- Root-cause analysis
- Use case development
- Cross-functional collaboration
- Solution implementation
- Technology implementation
- Data mapping
- Stakeholder relations
- Business analysis
- Teamwork
Certification
- Certified Scrum Product Owner (CSPO)
- Amazon Web Services (TCS Internal Certification)
- Atlassian Agile Professional Certification
Accomplishments
- Awarded Best Business Analyst of the Year, recognized for excellence in business process documentation, redesign, and improvement initiatives.
- Achieved a reduction in operating costs by streamlining core business processes and eliminating inefficiencies.
- Provided business analysis support and coordination across two cross-functional projects, ensuring alignment between business goals and technical delivery.
- Led the development of an organizational change management strategy for a team of four, supporting smooth transition and adoption of new processes.
Awards
Knox Grammar School volunteer- Lifeline Book Fair, Wahroonga, Assisted in organizing, sorting, and setting up book stalls at one of Sydney's largest charity book fairs, Maintained clean, neat, and operational facilities to serve program needs
Timeline
Technical Business Analyst
Saama Technologies ( Clinical Trial)
12.2023 - 07.2024
Senior Business Analyst
Dassault Systemes (Healthcare )
12.2021 - 12.2023
Business Analyst
Tata AIA ( Life Insurance)
05.2020 - 12.2021
Business Analyst
Japan Airlines (Airlines E-Commerce)
04.2019 - 05.2020
Junior Business Analyst
Morgan Stanley Wealth Management ( Banking & Finance)
08.2016 - 04.2019
Bachelors of Engineering - IT
Dr Babasaheb Ambedkar Marathwada University
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