Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Anuja Joshi

Seacliff Park,SA

Summary

Highly organized and detail-oriented public health professional with strong work ethic and dedication to achieving goals. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Proven track record of maintaining and coordinating healthcare programs & projects.

Overview

9
9
years of professional experience

Work History

Cleaning & Waste Coordinator

Downer Group
11.2021 - Current
  • Improved cleaning team productivity with regular communication and progress updates to customers, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
  • Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
  • Resolved conflicts swiftly among team members through effective mediation techniques.
  • Hired, managed, developed staff, established and monitored goals, conducted performance reviews and supporting the payroll team for salaries for staff.
  • Completed weekly payroll for more than 270 employees.

Helpdesk Operator

Downer Group
07.2019 - 11.2021
  • Developed strong relationships with internal departments to facilitate seamless cross-functional support.
  • Answered more than 70 calls per day within agreed number of rings, raise ticket in helpdesk database and assign the job to appropriate service timeline scale.
  • Improved customer satisfaction by efficiently resolving services line issues and providing clear solutions.
  • Managed high-pressure situations calmly and effectively, maintaining professionalism under tight deadlines.

Program Coordinator

SightLife
03.2018 - 05.2019
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Coordinate and administering Corneal Blindness Prevention program for India & Nepal by overseeing data collection from partners to develop project level reports for monthly and quarterly reporting cycles.
  • Providing operational support for prevention and clinical programs teams and performing other duties as assigned.
  • Providing extensive support in training programs for community health workers.
  • Monitoring the Program and Coordinating ensure growth of program by effective planning and implementation.
  • Vendor management and inventory management for program supplies.
  • Controlling administrative operations such as budget planning, report preparation, expenditure on supplies, equipment, and services.
  • Support for the surgeon training program in developing countries.
  • Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.

Technical Assistant

Ministry Of Health & Family Welfare, Nirman Bhawan
02.2017 - 03.2018
  • Provided Technical support by providing content and through maintenance of Allied and Healthcare Professional Database.
  • Research activities for the healthcare policies and curriculum.
  • Edited and finalized Skill based Curriculum modules.
  • Provided technical and administrative support in successful conduction of First Responder Training Programme held at NIHFW, New Delhi.
  • Coordinated with the allocated departments and HRH cell.
  • Provided technical and administrative support in successful conduction of “First Responder Training Programme” held at NIHFW, New Delhi, India
  • Prepared technical presentations and other materials for Healthcare cell.

Assistant Manager of Operations

Eye Q Hospital
02.2015 - 03.2016
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
  • Reduced operational costs by identifying areas of improvement and implementing cost-saving measures.
  • Communicated with customers to assess satisfaction with products and services received.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

MBA - Hospital Administration

Devi Ahilya Vishvavidhyalay
Indore
06.2015

Bachelors of Physiotherapy - Physiotherapy

Devi Ahilya Visivavidhyalaya
Indore
06.2012

Skills

  • Customer Service
  • Work Planning and Prioritization
  • Relationship Building
  • Project Coordination
  • Project Support
  • Process Improvement
  • Event Coordination
  • Operations Management
  • Staff Supervision
  • Customer Service Management
  • Presenting Ideas and Plans
  • Strategic Planning

Accomplishments

  • Collaborated with team of more than 200 healthcare workers in developing countries (India & Nepal) for their training in the development of Corneal Blindness prevention program.
  • Achieved successful development & implementation of Mobile app for healthcare workers through effectively helping with coordinating with developers and designing training plan, material & training.

Additional Information

§ motivated and experienced professional with 8 plus years of experience in healthcare sector and proven history of successfully managing Healthcare program. I am looking for an opportunity to use my passion for healthcare sector and use my professional skills and experience for organizations growth.

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Cleaning & Waste Coordinator

Downer Group
11.2021 - Current

Helpdesk Operator

Downer Group
07.2019 - 11.2021

Program Coordinator

SightLife
03.2018 - 05.2019

Technical Assistant

Ministry Of Health & Family Welfare, Nirman Bhawan
02.2017 - 03.2018

Assistant Manager of Operations

Eye Q Hospital
02.2015 - 03.2016

MBA - Hospital Administration

Devi Ahilya Vishvavidhyalay

Bachelors of Physiotherapy - Physiotherapy

Devi Ahilya Visivavidhyalaya

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Anuja Joshi