Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anuja Madanayake

Yokine, Perth,WA

Summary

Dedicated and customer-focused Service Advisor with 6 years of experience in automotive industry, aiming to contribute strong communication skills and technical knowledge to Toyota's service team.

Overview

11
11
years of professional experience

Work History

New Car Detailer

New Town Toyota
East Victoria Park, WA
01.2024 - Current
  • Adhered to safety guidelines when operating machinery or working around hazardous chemicals.
  • Maintained inventory of supplies needed for detailing work.
  • Detailed the entire vehicle both inside and outside by hand or machine buffing and polishing.
  • Applied paint protection to protect paint finish from weather conditions and oxidation
  • Inspected vehicles for damage or excessive wear prior to detailing.
  • Ensured that all equipment used was properly maintained in good condition.
  • Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
  • Removed minor flaws in refinish using sanding and buffing.
  • Performed clay bar treatments to remove impurities from vehicle exteriors.
  • Performed the pre Delivery inspection for Brand New Vehicles.

Car Detailer

KleenPark (Private) Limited
Colombo, Sri Lanka
02.2020 - 07.2023
  • Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
  • Maintained detailed records of all services performed on each vehicle.
  • Checked for any damage to the vehicle's interior or exterior before beginning detailing work.
  • Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
  • Applied waxes to protect paint finish from weather conditions and oxidation.
  • Vacuumed carpets and upholstery to remove dust and dirt particles.
  • Dried vehicles with microfiber towels after washing them.
  • Polished chrome trim with a soft cloth or buffer.
  • Removed tar spots, tree sap and bird droppings from exterior surfaces using special cleaning solutions.
  • Shampooed carpets, floor mats and upholstery to clean stains and spills.
  • Cleaned windows inside and out using glass cleaner solution.
  • Washed wide range of vehicles each day.
  • Rinsed objects and placed on drying racks or used cloths, squeegees or air compressors to dry surfaces.
  • Cleaned plastic work inside cars using paintbrushes.

Executive Assistant

Commercial Bank of Ceylon
Colombo, Sri Lanka
07.2013 - 07.2023
  • Identified opportunities for cross-selling additional products and services.
  • Conducted risk analysis to identify potential losses associated with certain loans.
  • Developed and maintained relationships with potential customers to increase loan business.
  • Monitored changes in relevant Government regulations related to lending practices.
  • Negotiated terms and conditions of loan contracts.
  • Prepared reports detailing loan portfolio performance metrics.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.

Sales Assistant

Sun Lanka Auto Traders
Colombo, Sri Lanka
01.2016 - 12.2019
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Analyzed customer feedback data to identify areas of improvement within the store's services.
  • Conducted periodic audits of merchandise pricing accuracy.
  • Accepted and completed cash, check and credit card payments.

Education

Banking & Finance

Institute of Bankers of Sri Lanka
Sri Lanka
03.2015

High School Diploma -

Richmond College Galle
Sri Lanka
12.2012

Skills

  • Strong interpersonal and communication skills
  • Proficient in automotive service management software
  • Knowledge of vehicle systems and repair processes
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Commitment to delivering exceptional customer service

Languages

English
Full Professional
Sinhala
Native/ Bilingual

Timeline

New Car Detailer

New Town Toyota
01.2024 - Current

Car Detailer

KleenPark (Private) Limited
02.2020 - 07.2023

Sales Assistant

Sun Lanka Auto Traders
01.2016 - 12.2019

Executive Assistant

Commercial Bank of Ceylon
07.2013 - 07.2023

Banking & Finance

Institute of Bankers of Sri Lanka

High School Diploma -

Richmond College Galle

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Anuja Madanayake