Anuja Sharma
Sydney,NSW
Summary
Dynamic IT Project Coordinator with a proven track record at NSW Parliament, excelling in project coordination and IT governance. Expert in optimizing resource allocation and enhancing stakeholder communication. Successfully led ServiceNow implementation, achieving significant improvements in compliance and efficiency. Proficient in MS Project and adept at fostering collaboration across teams.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
IT Project Coordinator
NSW Parliament
Sydney City
04.2024 - Current
- Successfully coordinated the delivery of ServiceNow implementation and Cyber security uplift program rolled out across NSW Parliament
- Maintained project timelines, scope, risks, and issues, ensuring clarity and alignment among stakeholders.
- Strategically allocate resources across team members to optimize productivity and adhere to timelines.
- Facilitated stakeholder communication to enhance collaboration and streamline project lifecycles.
- Provide concise project updates to stakeholders, enhancing decision-making processes.
- Implement quality assurance processes to ensure deliverables meet established standards.
- Produced detailed reports and presentations that provided actionable insights for informed decision-making by stakeholders and leadership.
IT Governance and Admin Specialist
NSW Parliament House
Sydney City
10.2022 - 04.2024
- Led external audit planning, achieving a 100% improvement in performance and compliance.
- Collaborated with audit teams for successful external audits through comprehensive documentation.
- Planned internal audits strategically, resulting in full compliance and risk reduction.
- Coordinated IT risk register management, monitoring risks and updating mitigation strategies to enhance organizational resilience.
- Managed Change Advisory Board meetings, approving change requests to streamline processes and align IT initiatives with business goals.
- Orchestrated Architecture Review Board logistics, facilitating transparent decision-making to support strategic IT development.
- Designed security calendar, coordinating audits to strengthen security posture.
- Demonstrated expertise as prime BPM administrator, optimizing process automation.
Compliance Coordinator
BGIS
Sydney City
10.2019 - 10.2022
- Coordinated vendor onboarding processes with business units and vendors, ensuring seamless integration and compliance.
- Managed vendor applications, ensuring completeness of required information and compliance documents.
- Administered vendor management module in ERP system for effective tracking and oversight.
- Prepared performance reports for accounts and organizations, providing insights on vendor effectiveness and compliance adherence.
- Reviewed subcontractor performance reporting and OHS documentation, confirming compliance with regulatory standards and minimizing risk.
- Oversaw computerized maintenance management system to maintain accurate site listings and schedules.
- Monitored planned preventative maintenance activities, ensuring timely completion of schedules.
- Provided reports on completion rates of preventative maintenance activities for stakeholder review.
IT Analyst
TATA Consultancy Services
India
11.2017 - 07.2019
- Managed maternity and sabbatical leave alongside providing care for a newborn at home.
- Analyzed system requirements for client projects and proposed effective solutions.
- Collaborated with cross-functional teams to enhance software functionality and performance.
- Developed detailed documentation for system processes and user guides.
Software & Hardware Asset Manager
TATA Consultancy Services (Jaguar Land Rover)
India
03.2014 - 11.2017
- Oversaw hardware and software asset management, ensuring accurate tracking and compliance.
- Approved software licenses and managed inventory of software assets to ensure compliance and availability.
- Executed synchronization of software knowledge base and packaging tool to streamline access to updated information.
- Managed software knowledge base to improve service desk reference, resulting in faster resolution times.
Service Desk Operations - Senior Analyst
TATA Consultancy Services (Jaguar Land Rover)
India
04.2012 - 03.2014
- Facilitated service desk transition from planning phase to go-live, ensuring seamless execution and support for end-users.
- Managed service desk mailbox as "Email Champion," responding to approximately 300 emails daily within SLAs to maintain communication flow.
- Created knowledge documents for service desk reference, improving access to information and streamlining team operations.
- Trained new team members on service desk protocols and procedures.
Service Desk Team Member
TATA Consultancy Services (Kimberly Clark)
01.2010 - 04.2012
- Processed service requests for software installation and password resets, ensuring timely access to critical resources.
- Executed desktop and laptop troubleshooting to resolve technical issues, enhancing user satisfaction.
- Managed access controls and account creation utilizing Active Directory.
- Received 'Star of the Month' award for consistently delivering exceptional customer service.
TCS ILP (Initial Learning Program)
TATA Consultancy Services
India
07.2009 - 01.2010
- Completed TCS internal training, focusing on technical skills in Windows servers, database management, and networks.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Bachelor of computer Applications -
Punjab University
Jalandhar, Punjab, India06-2008
Skills
- Project Coordination
- IT Governance
- System Implementation
- Transition Management
- Project Metrics
- Document Control
- MS Project
- MS SharePoint
- Power BI
- Power Apps
- JIRA
- Prime BPM
- CMMS
- Training communication
- CMMS
Certification
ITIL V4 Foundation
Timeline
IT Project Coordinator
NSW Parliament
04.2024 - Current
IT Governance and Admin Specialist
NSW Parliament House
10.2022 - 04.2024
Compliance Coordinator
BGIS
10.2019 - 10.2022
IT Analyst
TATA Consultancy Services
11.2017 - 07.2019
Software & Hardware Asset Manager
TATA Consultancy Services (Jaguar Land Rover)
03.2014 - 11.2017
Service Desk Operations - Senior Analyst
TATA Consultancy Services (Jaguar Land Rover)
04.2012 - 03.2014
Service Desk Team Member
TATA Consultancy Services (Kimberly Clark)
01.2010 - 04.2012
TCS ILP (Initial Learning Program)
TATA Consultancy Services
07.2009 - 01.2010
Bachelor of computer Applications -
Punjab University