Anum Bari
1/36 Windsor Parade Dubbo,NSW
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Professional sales professional with strong track record in driving revenue and fostering client relationships. Adept at strategic planning, negotiation, and market analysis to achieve significant business growth. Known for effective team collaboration, adaptability to changing market conditions, and results-oriented approach. Skilled in CRM software, customer engagement, and sales forecasting. Recognized for reliability and steadfast focus on achieving organizational goals.
Overview
4
4
years of professional experience
Work History
Academics and Work Placement Coordinator
Lead College
01.2025 - 05.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations, which led to increased understanding among colleagues regarding project goals and objectives.
- Supported customer service improvements with detailed feedback analysis.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Education Consultant
Skillera Pvt Ltd
05.2024 - 01.2025
- Developed and implemented educational plans for clients, including setting goals and objectives.
- Provided crisis intervention services to students in need of immediate assistance.
- Developed and implemented individual counseling plans for students with academic, social, and emotional concerns.
- Supported a safe learning environment where all students can express themselves without fear of judgment.
- Developed creative problem solving strategies with at-risk youth who are struggling academically or socially.
- Worked closely with students to explore potential avenues of study and create individual goals for deepening knowledge in areas of interest.
Senior Student Counsellor
The Migration
04.2023 - 04.2024
- Advice/Counsel students regarding various universities, courses, admission requirements, entrance exams, and scholarships abroad for Indian students.
- Assist with activities to promote overseas educational institutions represented by the company, and/or provide the most suitable study options to students based on their profile, needs, and aspirations.
- Guiding students with applications, and forwarding student applications to universities.
- Provide telephonic counseling to the leads of all resources, and invite them to walk into the office for counseling.
- Meet foreign university delegates
- Representing the company during fairs and events.
- Liaising with universities and university officers.
- Contributing to the development of the ILW brand.
- Conducted research on best practices for student success initiatives.
- Developed and implemented strategies to increase student engagement levels.
Assistant Store Manager
Furniture Warehouse
05.2022 - 03.2023
- Organized promotional events to increase product awareness.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Analyzed financial data to identify areas of improvement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Assessed operational efficiency of the store's departments.
- Provided feedback on marketing campaigns to improve effectiveness.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Customer Service Representative
ETORO
10.2021 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Researched and evaluated clients' financial objectives and risk tolerance levels.
- Provided guidance on investment decisions to ensure maximum returns.
- Monitored market trends to determine the best investment products for clients.
- Assisted clients in understanding complex financial concepts and instruments.
- Maintained up-to-date knowledge of current economic conditions and their impact on the markets.
- Educated customers about different types of products available from the company's portfolio.
Onboarding Specialist
Safeguard Global
02.2022 - 05.2022
- Planned and presented training and mentoring to new team members.
- Aided communication between candidate and hiring manager, reaching out to candidates directly.
- Conducted end-to-end process monitoring from candidate introduction to exit interviews for accuracy and regulatory compliance.
- Maintained up-to-date knowledge of employment laws and regulations affecting onboarding.
- Developed and maintained onboarding documentation, including guides and checklists.
- Tracked completion of mandatory training and compliance requirements for new employees.
- Coordinated with external vendors to provide resources and materials for onboarding sessions.
- Monitored new employee progress and provided feedback to improve onboarding effectiveness.
Customer Service Representative
Woolworth
12.2020 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Took special orders in person and over telephone, generating additional revenue every month.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Oversaw warranty counseling process to manage expense controls.
- Excelled in exceeding daily credit card application goals.
- Surpassed sales goals through implementation of successful marketing strategies.
- Strengthened customer retention by offering discount options.
- Mentored junior team members and managed employee relationships.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
MBA - Marketing
Institute of Business Management
12-2017
BBA - Commerce
University of Karachi
08-2012
Intermediate Certificate - Commerce
DHA College For Women
05-2009
Skills
- Cold-calling
- Negotiation expertise
- Sales funnel management
- Strategic account development
- Excellent communication skills
- Market and competitive analysis
- Marketing campaign analysis
- Prospecting skills
- Sales and market development
- Goals and performance
- Brand-building strategies
- Salesforce
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Relationship building
Affiliations
- Multitasking
- Team Work
- Leadership qualitites
Languages
English
Professional
Urdu
Professional
Hindi
Professional
Accomplishments
- Appreciation Certificates
- Achieved the goals on time
Education and Training
other,other,other
Timeline
Academics and Work Placement Coordinator
Lead College
01.2025 - 05.2025
Education Consultant
Skillera Pvt Ltd
05.2024 - 01.2025
Senior Student Counsellor
The Migration
04.2023 - 04.2024
Assistant Store Manager
Furniture Warehouse
05.2022 - 03.2023
Onboarding Specialist
Safeguard Global
02.2022 - 05.2022
Customer Service Representative
ETORO
10.2021 - 01.2023
Customer Service Representative
Woolworth
12.2020 - 05.2021
BBA - Commerce
University of Karachi
Intermediate Certificate - Commerce
DHA College For Women
MBA - Marketing
Institute of Business Management
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