ANUM MANSOOR
Educator
Werribee South,VIC
Summary
A very hard-working, motivated, punctual, honest, reliable, consistent, efficient and ambitious individual. I always aim to do my best at any task at hand. I have an exceptional set of skills and qualities that make me a very good candidate for most of the roles. I am a great team player with a very pleasant, dynamic and open-minded personality which makes interaction with the colleagues and customers a very happy and memorable experience.
Overview
3
3
years of professional experience
Work History
Retail Customer services
TASMANIA HOCKEY CLUB
Customer services
THE COFFEE CLUB (Eastland Rosny)
Chef
TASMANIA HOCKEY CLUB
Childcare Educator
Green Leaves early learning Bellerive
Customer Service
Kmart SYDNEY
Customer services
EzyMart (Sydney)
Childcare Educator
Endeavour Early Learning Childcare (sydney)
Customer Service Representative
Katies Fashions
01.2022 - 08.2024
- Provided exceptional customer support through effective communication and active listening.
- Handled customer inquiries and resolved issues promptly, ensuring a positive shopping experience.
- Assisted in training new staff on customer service protocols and company policies.
- Maintained up-to-date knowledge of product lines to enhance customer engagement and sales opportunities.
Education
Diploma - hospitality management
Australia institute of business and technology
Diploma - early childhood education and care
AuSkills Training
Bachelor’s - Fashion design
University of Punjab
Punjab, PakistanSkills
- Professional Level of Expertise in Microsoft Office Suite 2010 (Excel, Word, PowerPoint, and Outlook)
- Technical Analysis of Financial Statements Sound Knowledge of Marketing Plans
- Good negotiating power and interpersonal communication skill
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Verbal communication
- Organization and time management
- Calm under pressure
- Organizational skills
- Multitasking Abilities
Timeline
Customer Service Representative
Katies Fashions
01.2022 - 08.2024
Retail Customer services
TASMANIA HOCKEY CLUB
Customer services
THE COFFEE CLUB (Eastland Rosny)
Chef
TASMANIA HOCKEY CLUB
Childcare Educator
Green Leaves early learning Bellerive
Customer Service
Kmart SYDNEY
Customer services
EzyMart (Sydney)
Childcare Educator
Endeavour Early Learning Childcare (sydney)
Diploma - early childhood education and care
AuSkills Training
Bachelor’s - Fashion design
University of Punjab
Diploma - hospitality management
Australia institute of business and technology
Responsibilities and duties
- Receive customer communication.
- Bring attention to the new products.
- Follow dress-code expectations.
- Provide an exceptional customer service experience.
- Maintain and updates customer information as necessary.
- Be open and receptive to, Feedback, and be willing to change behavior to improve performance
- Multi-Tasking -Problem solving -Product knowledge.
- To positively contribute to teamwork -
- Rearranging- stocking- Planning and organizing
Key Responsibilities
Customer Relationship Management, Cash/Bank Reconciliations, Inventory Management (i.e., Shelving, stocking, ordering, write-off etc.) Supplier Relationship Management, Hygiene