Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

ANUP JAJU

Tarneit,Australia

Summary

Results-driven Project Management Leader with 7+ years of experience in optimizing workflows, leading cross-functional teams, and driving strategic alignment in complex IT and professional services environments. Adept at designing and implementing project management frameworks (PMF), mentoring staff, and delivering high-impact outcomes through collaborative leadership. Proven expertise in financial governance, change management, and stakeholder management. Committed to fostering inclusive, community-centric solutions, and ensuring projects align with organizational strategic priorities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Operations Coordinator

Datacom
Melbourne, Australia
05.2023 - Current
  • Company Overview: Melbourne, Australia
  • Manage project financials, ERP systems (NetSuite, OpenAir), contracts, and revenue recognition, ensuring 15% improvement in billing accuracy through continuous improvement of financial tracking.
  • Oversee contract administration, ensuring 100% compliance with legal requirements, Statements of Work (SOW), and regulatory frameworks.
  • Provide written documentation and reporting, ensuring organizational excellence and audit-readiness.
  • Collaborate with cross-functional teams, project managers, and stakeholders, ensuring smooth project execution and effective verbal communication across teams.
  • Implement process improvements, reducing data discrepancies by 25%, and enhancing project governance.
  • Prepare financial and operational reports using Microsoft Office tools (Excel, PowerPoint, Word) for senior management.
  • Optimize resource allocation and vendor management, resulting in increased efficiency in contract management and service delivery.
  • Melbourne, Australia

Assistant Project Manager

MYOB
Melbourne, Australia
09.2021 - 05.2023
  • Company Overview: Melbourne, Australia
  • Led multiple projects, ensuring 95% on-time completion and financial compliance while maintaining high standards of attention to detail.
  • Supported the transition of SQL servers for a large enterprise alongside a Senior Project Manager, ensuring minimal disruption and seamless migration.
  • Developed and maintained project documentation, contracts, and process guides to standardize workflows and improve organizational skills across teams.
  • Enhanced stakeholder satisfaction by 20% through proactive project updates, issue resolution, and responsive communication.
  • Led continuous improvement initiatives, improving resource utilization by 15% and reducing project completion times by 10%.
  • Managed financial tracking, project budgeting, and forecasting, providing stakeholders with monthly reports for informed decision-making.
  • Mentored junior coordinators and ensured knowledge transfer through effective written and verbal communication.
  • Melbourne, Australia

Partner Success / Onboarding Specialist

MYOB
Melbourne, Australia
04.2019 - 09.2021
  • Company Overview: Melbourne, Australia
  • Developed and implemented an onboarding strategy to streamline partner integration, improving efficiency by 20%.
  • Acted as the primary point of contact, delivering responsive customer service and ensuring seamless client transitions.
  • Created and delivered training programs, enhancing partners' ability to effectively use MYOB products.
  • Improved data accuracy and tracking metrics, leading to a 12% increase in client onboarding efficiency.
  • Collaborated with sales, product teams, and internal stakeholders to ensure alignment on business objectives and smooth customer engagement.
  • Melbourne, Australia

Customer Support Analyst

MYOB
Melbourne, Australia
08.2016 - 04.2019
  • Company Overview: Melbourne, Australia
  • Provided tier-1 technical support, maintaining a 95% customer satisfaction rating through excellent customer service and responsive issue resolution.
  • Trained customers and team members, reducing support ticket volume by 15% through enhanced self-service capabilities.
  • Developed process improvements that reduced resolution times by 30% and increased system efficiency.
  • Managed customer accounts and prepared detailed reports using Microsoft Office (Excel, Word, Outlook) for management decision-making.
  • Melbourne, Australia

Education

Certificate in Data Visualization - Excel & Tableau

Swinburne University of Technology
Australia
01.2022

Master of Professional Accounting -

Monash University
Australia
01.2009

Skills

  • Project management frameworks
  • Agile methodologies
  • Waterfall methodologies
  • Hybrid project management
  • Strategic planning
  • Governance and compliance
  • Stakeholder management
  • Change management
  • Coaching and mentorship
  • Capital program oversight
  • Financial reporting and analysis
  • Budgeting and forecasting
  • Resource allocation strategies
  • Process improvement techniques
  • Lean methodologies
  • Risk management practices
  • Technical proficiency in ERP systems
  • OpenAir expertise
  • NetSuite proficiency
  • Workfront knowledge
  • Salesforce experience
  • PM tools expertise (Jira, MS Project)
  • Data analytics and visualization
  • Power BI skills
  • Tableau proficiency
  • Advanced Excel capabilities
  • Time management skills
  • Organizational skills
  • Customer service excellence
  • Support services expertise
  • Microsoft Office Suite proficiency (Excel, PowerPoint, Word, Outlook)
  • Business reporting skills
  • Contract administration expertise
  • Project management skills
  • documentation management strategies
  • effective communication skills
  • attention to detail focus

Certification

  • First Aid & CPR Certification
  • Tough Conversations & Constructive Feedback Training (Georgia Murch)

Accomplishments

  • Boosted billing accuracy by 15% through improved financial tracking and process automation.
  • Reduced SQL server transition downtime for a large organization by implementing structured project coordination with a Senior Project Manager.
  • Optimized stakeholder engagement, improving satisfaction rates by 20% through proactive and transparent communication.
  • Led continuous improvement initiatives, increasing resource efficiency by 15% and reducing project timelines by 10%.
  • Developed training materials and customer support documentation, leading to a 15% reduction in support inquiries and enhanced user experience.
  • Strengthened contract compliance, ensuring 100% alignment with legal and SOW requirements, reducing regulatory risks.

Timeline

Business Operations Coordinator

Datacom
05.2023 - Current

Assistant Project Manager

MYOB
09.2021 - 05.2023

Partner Success / Onboarding Specialist

MYOB
04.2019 - 09.2021

Customer Support Analyst

MYOB
08.2016 - 04.2019

Certificate in Data Visualization - Excel & Tableau

Swinburne University of Technology

Master of Professional Accounting -

Monash University

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