Anup Kalel

- Managed admin accounts and resolved user issues

- Implemented group policies and deployed ADSL routers

- Set up secure Wi-Fi, LAN, and VoIP networks

- Handled Windows troubleshooting for versions 8/10/11

- Migrated local server to Azure cloud and set up MFA

- Provided Outlook setup and troubleshooting for email issues

- Addressed Teams concerns and managed group memberships

- Implemented disaster recovery backups using RAID technologies

- Set up Exchange shared mailboxes and managed mail flow

- Resolved OneDrive and SharePoint sync issues by clearing cache

- Performed admin tasks such as user provisioning and account resets

- Utilized remote tools like Remote Desktop Connection and Team Viewer for troubleshooting

- Monitored administration activities and managed password resets

• • Greeting customers with enthusiasm and a delightful and helpful attitude.
• • Managing daily operations in-store with a customer-focused mindset
• • Managing the team's work for company, tracking the orders received, and adding new stock to database
• • Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.
• • As needed, assist the team with essential technical support and escalate the issue to the McDonald’s IT Helpdesk.
• • Handling shifts with incoming 100 customers (regular or new users), answering phone calls, and updating business displays
• • Discussion with team members to talk about upcoming promotions and coupon initiatives
• • Focus on goals to help the store manager boost sales and the productivity of the business.
• • Filling up the incident report form and reporting to the line manager
• • Aware of emergency protocols and know how to respond to any accidents on the site and lead the team and customers in a safe place
• • Customer Satisfaction is prime motto, never left any milestone to make them come back.
• • Worked to understand the needs of each customer.