Anupa Pathak
Gosford
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Wallarah Care Point Community Services
07.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Reservation Agent
Mindil Beach Casino & Resort
09.2022 - 07.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
F & B Attendant
Mindil Beach Casino & Resort (VIP Bar)
07.2022 - 07.2023
- Greeted customers and responded to informational requests.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Recommended, selected, located, and obtained products to meet customer needs.
- Counted and balanced cashier drawers.
- Receive Calls and answer queries.
- Reported product issues or inconsistencies to supervisor.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Monitored office supplies by checking inventory and placing orders.
- Maintained transaction security by verifying payment cards against identification.
Education
Certificate IV - Human Resources Management
Tafe NSW
Sydney, NSW01.2025
Certificate III - Individual Support (Ageing/Disability)
Australian Community And Management College
Parramatta, NSW07.2022
Bachelor's - Arts (Humanity And Social Science)
Tribhuvan University
Chitwan, Nepal07.2019
Skills
- VIP Support
- VIP Services
- VIP Experiences
- VIP Assistance
- Hotel accomodations
- Telephone reservations
- Travel bookings
- Customer Service
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Administrative Assistant
Wallarah Care Point Community Services
07.2023 - Current
Reservation Agent
Mindil Beach Casino & Resort
09.2022 - 07.2023
F & B Attendant
Mindil Beach Casino & Resort (VIP Bar)
07.2022 - 07.2023
Certificate IV - Human Resources Management
Tafe NSW
Certificate III - Individual Support (Ageing/Disability)
Australian Community And Management College
Bachelor's - Arts (Humanity And Social Science)
Tribhuvan University
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