Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteer Experience
Projects
Publications
References
Timeline
Generic

Anupa Ranasinghe

Melbourne,VIC

Summary

Dynamic IT professional with a strong foundation in Systems Administration, IT Support, and Cybersecurity. Experienced in resolving technical issues, configuring hardware and software, and maintaining security compliance in fast-paced environments. Skilled in Cloud Computing, Network Management, and Automation, with a proven track record of optimizing system performance and enhancing service delivery. Adept at collaborating with cross-functional teams and leveraging technical expertise to drive business success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT SUPPORT & OPERATIONS COORDINATOR

Springmount Services Pty Ltd
09.2022 - Current
  • Provided Level 1 & 2 technical support for desktop and laptop issues, including hardware configuration, software troubleshooting, and routine system maintenance
  • Managed system configurations, user accounts, and security for international clients, ensuring optimal infrastructure performance and business continuity
  • Automated routine tasks using PowerShell, reducing downtime and enhancing operational efficiency
  • Supported operational coordination by collaborating with cross-functional teams, streamlining processes, and ensuring smooth execution of daily business activities.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.

REMOTE IT SUPPORT OFFICER (PART-TIME)

Green Soils (Private) Limited
07.2022 - 08.2024
  • Delivered remote technical support, diagnosing and resolving hardware/software issues using tools like AnyDesk and TeamViewer
  • Maintained desktop security, performed system updates, and managed network access controls to ensure compliance with security policies
  • Utilized remote access tools to provide hands-on troubleshooting, enhancing service efficiency and reducing response times.

SYSTEMS ENGINEER

ZILLIONe Technologies
07.2021 - 08.2022
  • Managed international infrastructure, including servers, databases, and virtual environments, and led system rollouts
  • Conducted web application penetration testing and identified critical vulnerabilities, providing remediation strategies to enhance security
  • Configured network switches and firewalls and updated disaster recovery, business continuity, and incident response procedures
  • Developed automation scripts for proactive monitoring and incident management, contributing to strengthened network security.

Education

B.SC. (HONS) IN INFORMATION TECHNOLOGY -

GENERAL SIR JOHN KOTELAWALA DEFENCE UNIVERSITY

MASTER OF INFORMATION TECHNOLOGY (CYBER SECURITY) -

SOUTHERN CROSS UNIVERSITY
MELBOURNE

Skills

  • IT Support & Troubleshooting
  • Cybersecurity & Security Testing
  • Systems & Network Administration
  • Cloud Computing
  • Project Incident Management
  • Remote IT Support
  • Troubleshooting
  • SQL
  • Digital Forensics
  • Wireshark
  • Linux
  • Autopsy

Accomplishments

    Led a network performance improvement project at Springmount, upgrading equipment, reconfiguring firewalls, and deploying monitoring tools, resulting in a 50% reduction in downtime and a 35% improvement in overall performance.

Certification

  • Google Cybersecurity Professional - https://coursera.org/verify/professional-cert/4DQ3SVESYBTN
  • Certified Professional: Kaspersky Endpoint Security and Management (002.11.6)
  • CCNA Routing and Switching
  • Microsoft Azure Fundamentals AZ-900 - Reading

Volunteer Experience

  • IT MANAGER, Edvicon International, 2020, 2023
  • CHARTER PRESIDENT, Computer Society of Sri Lanka - KDU, 2021, 2022

Projects

DIGITAL FORENSICS INVESTIGATION - NARCOS INVESTIGATION: Conducted a comprehensive digital forensics investigation for the Wellington Police by analyzing disk images from multiple devices related to a significant drug trafficking case. Uncovered crucial evidence, including hidden data, using steganography techniques, web search histories, and incriminating images and demonstrated the application of advanced forensic techniques in solving complex criminal activities. 


STUDY PAL - SELF-SUPPORTER MOBILE APPLICATION: Study Pal is a mobile application built using Flutter that is designed to support students' self-study efforts. Offers various services and tasks to enhance study efficiency and productivity. 


E-LEARNING PORTAL FOR THE COLOMBO STOCK EXCHANGE: Developed an E-Learning portal for the Colombo Stock Exchange as a software project during my master's program. Designed a three-level curriculum: stock market fundamentals and advanced strategies. Created interactive modules and collaborated with a team to ensure a user-friendly interface and seamless functionality. Conducted testing and debugging to deliver a smooth user experience.

Publications

  • Use of Distance Learning Technologies Efficiently in a Crisis/Pandemic Situation - 13th International Research Conference 2020, KDU
  • Study Pal (Self Study Supporter) Mobile Application. - Student Symposium 2020 - Faculty of Computing KDU

References

References are available upon request.

Timeline

IT SUPPORT & OPERATIONS COORDINATOR

Springmount Services Pty Ltd
09.2022 - Current

REMOTE IT SUPPORT OFFICER (PART-TIME)

Green Soils (Private) Limited
07.2022 - 08.2024

SYSTEMS ENGINEER

ZILLIONe Technologies
07.2021 - 08.2022

B.SC. (HONS) IN INFORMATION TECHNOLOGY -

GENERAL SIR JOHN KOTELAWALA DEFENCE UNIVERSITY

MASTER OF INFORMATION TECHNOLOGY (CYBER SECURITY) -

SOUTHERN CROSS UNIVERSITY

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