My interest is based on computer network and security I have built a small network on cisco packet tracer with small updates on the network infrastructure Designing a secured infrastructure is a kind of my personal interest Other than that, writing and reading books, adventures, boxing and listening to people are my other interests
Anupam Mahatra
Sydney,NSW
Summary
Dynamic and results-driven professional with extensive experience as a Passenger Service Agent and Guest Service Agent at Plaza Premium Lounge. Proven expertise in customer service management and empathetic communication, consistently resolving issues and enhancing passenger satisfaction. Strong organizational skills complemented by effective baggage handling, ensuring seamless travel experiences.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Guest Service Agent
Plaza Premium Lounge
06.2022 - 03.2023
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Education
Diploma And Advanced Diploma of IT - Computer Networking
Queensford College
Parramatta, NSW11-2024
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems. (Ongoing)
- CompTIA Certification (Routing and switching pro-testouts)
Interests
Timeline
Guest Service Agent
Plaza Premium Lounge
06.2022 - 03.2023
Passenger Service Agent
Diploma And Advanced Diploma of IT - Computer Networking
Queensford College
Similar Profiles
Cathy Mih TaylorCathy Mih Taylor
NA at NANA at NA
Ella GoreElla Gore
Esthetician Student at NAEsthetician Student at NA
KOMAL MOREKOMAL MORE
Professional Development | May 2025 – Present at NAProfessional Development | May 2025 – Present at NA
Alex EriksenAlex Eriksen
Private Swim Instructor at NAPrivate Swim Instructor at NA
Holly MerryfullHolly Merryfull
Receptionist at MD ImagingReceptionist at MD Imaging