Anu Priya Prabhakumari Rajendran Nair
Marsden Park,NSW
Summary
Experienced software engineer with a passion for customer interaction and problem-solving. Seeking a Frontline Customer Service position to leverage technical expertise and strong communication skills in delivering exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Software Tester
Project Engineer
Centre For Development Of Advanced Computing
03.2008 - 05.2015
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Integrated third-party tools and components into applications.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Analyzed proposed technical solutions based on customer requirements.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Collaborated with clients to define solution requirements.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
Education
Bachelor of Technology - Computer Science And Engineering
University of Kerala
IndiaSkills
- Detail-oriented and organized, capable of managing high call volumes and multitasking in a fast-paced environment
- Proficient in using digital tools and systems to assist customers and resolve issues efficiently
- Strong interpersonal and communication skills, with the ability to empathize with customers' concerns and provide effective solutions
- Excellent problem-solving abilities and a keen attention to detail
- Experience working in a fast-paced service center environment
- Dedicated team player with a commitment to achieving customer satisfaction
- Strong interpersonal skills with the ability to build rapport and trust with customers
- Handle customer inquiries and resolve issues through phone and email communication
- Demonstrated ability to remain calm under pressure, adapt to change, and meet or exceed performance metrics
- Maintain a high level of professionalism and courtesy in all interactions with customers
References:
Available upon request.
Timeline
Project Engineer
Centre For Development Of Advanced Computing
03.2008 - 05.2015
Software Tester
Bachelor of Technology - Computer Science And Engineering
University of Kerala
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