Anuradha Chandradipathi
Dandenong,VIC
Summary
Proven to enhance guest satisfaction through meticulous cleanliness and engaging service, I excelled in fast-paced environments like P & O Cruise Australia. Mastering food safety practices and table setting, I significantly contributed to a cooperative team, ensuring swift resolution of customer complaints and maintaining high dining standards.
Overview
11
11
years of professional experience
Work History
Junior Waitress
P & O Cruise Australia
09.2022 - 09.2023
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Enhanced customer satisfaction by providing prompt and friendly service during meal times.
- Handled customer complaints professionally, swiftly resolving issues and maintaining guest satisfaction.
- Supported other waitstaff during peak hours, promoting a cooperative work environment and efficient service delivery.
- Managed multiple tables efficiently, ensuring all customers'' needs were met promptly.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Checked guests' identification before serving alcoholic beverages.
Waitress
HOTEl WHITE HOUSE
02.2017 - 05.2022
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Waitress
RambodaFalls Hotel- Sri Lanka
01.2013 - 11.2016
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness.
Education
Certificate IV - Commercial Cookery
Swanston Institute
Melbourne, VICCertificate IV - Hospitality Management
Swanston Institute
Melbourne, VICCertificate III - Commercial Cookery
Swanston Institute
Melbourne, VIC09.2024
Secondary - Bio Science
Swarnapali Girls College
Sri Lanka12.2003
Diploma - International Cookery
Swiss Lanka Hotel School
Sri Lanka09.2003
Skills
- Cleanliness
- Order Taking
- Food presentation
- Table Setting
- Guest Engagement
- Food safety practices
Timeline
Junior Waitress
P & O Cruise Australia
09.2022 - 09.2023
Waitress
HOTEl WHITE HOUSE
02.2017 - 05.2022
Waitress
RambodaFalls Hotel- Sri Lanka
01.2013 - 11.2016
Certificate IV - Commercial Cookery
Swanston Institute
Certificate IV - Hospitality Management
Swanston Institute
Certificate III - Commercial Cookery
Swanston Institute
Secondary - Bio Science
Swarnapali Girls College
Diploma - International Cookery
Swiss Lanka Hotel School
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