Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
ANURADHA GURUGE

ANURADHA GURUGE

Sydney,Australia

Summary

Accomplished Senior Project Manager with over a decade of experience delivering complex, high-impact projects across government and private sectors. Proven expertise in leading large-scale digital transformations, process improvements, and cross-functional initiatives within highly regulated environments. Adept at managing the entire project lifecycle-from strategic planning and business case development to execution and post-implementation reviews-while ensuring alignment with organizational goals and compliance requirements. Skilled in Agile, PRINCE2, and PMO governance frameworks, with a strong focus on comprehensive business case development, stakeholder management, risk mitigation, and delivering outcomes that meet or exceed client and government expectations. Recognised for fostering collaboration across diverse teams, driving continuous improvement, and delivering projects on time and within budget.

Overview

12
12
years of professional experience
4
4
Certification

Work History

PROJECT MANAGER - ELEVATE DIRECTORATE (CONTRACT)

NSW STATE EMERGENCY SERVICES
09.2023 - Current
  • Leading a major transformation initiative to optimise NSW SES's systems and business transformation following the NSW Government's 2022 Flood Inquiry
  • This involves enhancing SAP and integrating ServiceNow platforms to improve volunteer recruitment, onboarding, and essential operational workflows
  • Key areas include business case development, roadmap planning, stakeholder engagement, managing resources and dependencies, tracking risks and issues, coordinating with vendors, and overseeing program closure
  • Core deliverables: optimised service delivery models, modernised governance frameworks, revamped executive and team reporting, Solution design blueprint and strategic business proposals for system upgrades
  • Led business process mapping and gap analysis to align system and process enhancements with KPIs while managing a $2M budget
  • Utilised Lean Six Sigma and other process improvement methodologies to streamline operations, design optimised workflows, and ensure compliance with enterprise architecture and IT governance
  • Enhanced NSW SES SAP system's Plant Maintenance structures by migrating legacy configurations to new organisational framework
  • Led the enhancement of SAP E-forms for the volunteer application process and spearheaded the transition to ServiceNow for the Volunteer Management Portal
  • Facilitate User Acceptance Testing (UAT) phases, and lead change management strategies using the Prosci ADKAR model to drive adoption
  • Provide training and support to key business units, including state operations, volunteer units, and membership teams
  • Coordinated vendor relationships, ensuring alignment with long-term strategic goals and adherence to project requirements

SENIOR PROJECT MANAGER- SERVICE INNOVATIONS DIVISION (CONTRACT)

NSW DEPARTMENT OF EDUCATION
01.2023 - 09.2023
  • Directed a high-impact, technology-driven business transformation program within the Service Innovations Division, modernising service delivery across the NSW Department of Education
  • This initiative strategically employed Microsoft Power Platform solutions (Power Apps, Power Automate, Power BI) integrated with core departmental systems to streamline operations, strengthen service alignment, and reinforce compliance frameworks
  • Core deliverables: Oversaw the development of a customised project performance framework, led the automation of crossdepartmental workflows, established data-driven reporting mechanisms, and crafted a comprehensive solution design blueprint
  • Designed and implemented a robust project performance framework in Power BI, enabling executive-level visibility, real-time risk assessment, and data-informed decision-making across all project phases
  • Spearheaded cross-functional workflow automation using Power Automate, driving process efficiencies, minimising manual interventions, and enhancing inter-departmental collaboration
  • Strategically aligned project milestones and deliverables with organisational priorities, maintaining strict timelines and budget adherence while meeting high-impact transformation goals
  • Led advanced data analytics initiatives using Power BI to continuously assess and refine service processes, providing actionable insights to inform senior management on operational improvements and maximise service delivery outcomes

PROJECT MANAGER (CONTRACT)

JOHNSON AND JOHNSON
01.2021 - 01.2023
  • Managed a $5.5M business transformation program focused on optimising finance and HR processes to align with J&J's new organisational structure while adapting legacy system configurations
  • This role centered on strategic change management during an ICT upgrade, aimed at improving workflow efficiency, data consistency, and system adaptability to meet evolving business needs
  • Core deliverables: streamlined workflows, enhanced data integration, effective user training and Human-Centered Design Playbook
  • Directed a comprehensive program to ensure the new organisational structure was reflected in system configurations, aligning project scope with J&J's long-term strategic goals and stakeholder requirements
  • Conducted in-depth business analysis to identify bottlenecks within HR and finance processes, implementing refined workflows
  • Partnered with technical teams and vendors to adapt legacy EAM configurations to support the new organisational structure, ensuring data consistency and streamlined operations
  • Facilitated UAT to validate configuration changes, securing endorsement from senior stakeholders and ensuring smooth integration across functions
  • Enhanced reporting structures to reflect the new organisational alignment, providing leadership with insights for data-driven decision-making and ongoing improvement initiatives
  • Developed a targeted roadmap for system upgrades and process enhancements, establishing a pathway for sustainable improvements that aligned technology with J&J's restructured operational model

SENIOR PROJECT OFFICER - PUBLIC HEALTH OPERATIONS DIVISION

NSW HEALTH DEPARTMENT
07.2020 - 01.2021
  • Played a pivotal role in NSW Health's data-centric response to the COVID-19 pandemic, developing and implementing data-driven protocols to support public health decision-making and crisis preparedness
  • This position involved leveraging data insights to address pandemic response gaps and collaborating with stakeholders to ensure responsive and culturally informed health interventions for at-risk communities
  • Core Deliverables: Designed real-time data dashboards, developed comprehensive analytics reports, integrated insights into program strategies, and established data-based decision-making frameworks
  • Developed and maintained real-time dashboards using Power BI, enabling executive-level visibility into COVID-19 trends, resource allocation, and crisis preparedness across communities
  • Conducted data-driven analyses to identify high-risk areas and population groups, facilitating targeted public health interventions and ensuring resource prioritization
  • Identified and addressed data gaps within pandemic response projects, aligning analytics initiatives with public health objectives to improve response efficiency and compliance
  • Integrated data-driven insights into policy recommendations, supporting NSW Health's goal of optimising public health strategies for informed decision-making and enhanced community safety

SENIOR PROJECT OFFICER- (CONTRACT-REMOTE)

LA TROBE UNIVERSITY
01.2019 - 06.2020
  • Led a critical implementation project to transition La Trobe University to the TechnologyOne SaaS Student Management Solution, enhancing student administration and service delivery across the institution
  • Collaborated closely with the TechnologyOne vendor and an external consultancy firm to ensure a smooth implementation, aligning technical solutions with academic and operational requirements
  • This role involved strategic business analysis, developing a detailed business case, and consulting with stakeholders to gather requirements and drive solution alignment
  • Core Deliverables: Developed a comprehensive business case, conducted extensive requirements-gathering consultations, produced detailed documentation for solution design, and established a structured framework for the TechnologyOne implementation
  • Designed and executed a structured requirements-gathering process, conducting over 50 stakeholder consultations to capture complex academic and administrative needs for seamless integration with TechnologyOne
  • Created detailed functional and technical specifications, mapping business requirements to TechnologyOne capabilities, ensuring customisations were minimised and standard functionalities were fully leveraged
  • Developed comprehensive documentation including data flow diagrams, process maps, and system configurations to support the TechnologyOne SaaS architecture and ensure knowledge transfer
  • Implemented a performance tracking framework to measure project milestones, risk mitigation efforts, and budget adherence, providing real-time reporting and insights to senior leadership

PROJECT OFFICER

NSW PARLIAMENT
06.2017 - 02.2018
  • Supported legislative processes by providing MPs and parliamentary committees with in-depth analyses of policy and legislative issues
  • Focused on reviewing legislative developments to inform policy recommendations and support parliamentary inquiries
  • Core Deliverables: Drafted terms of reference analysed submissions for committee inquiries and developed briefing documents
  • Conducted in-depth research on legislative and policy issues, providing MPs with timely, data-backed advice
  • Drafted inquiry terms of reference and summarised key findings, enhancing committee decision-making

RESEARCH AND PROJECT OFFICER

SYDNEY POLICY LAB - UNIVERSITY OF SYDNEY
11.2015 - 06.2017
  • Led research initiatives project on critical policy areas, including healthcare, education, and renewable energy, to support evidence-based policy development
  • Collaborated with cross-functional teams to assess policy impacts, delivering insights to senior academics and policymakers
  • Core Deliverables: Generated research reports presented findings to stakeholders, and incorporated feedback into policy analyses
  • Analysed current policies regarding healthcare, education, economic development, and renewable energy, utilising both qualitative and quantitative methodologies
  • Compiled research findings into clear reports, enabling informed decision-making by stakeholders and senior academics

ASSISTANT PROJECT OFFICER AND RESEARCHER

CENTRE FOR POLICY ALTERNATIVES (CPA)-SRI LANKA
02.2014 - 06.2015

MEDIA RESEARCHER AND COORDINATOR

CENTRE FOR MONITORING ELECTION VIOLENCE- SRI LANKA
06.2013 - 02.2014

PROJECT OFFICER

UNITED NATIONS- SRI LANKA
11.2012 - 06.2013

Education

MASTER OF RESEARCH - PUBLIC POLICY

The University of Sydney

BACHELOR OF ECONOMICS - HONORS

The University of Sydney

Skills

  • Project Planning and Tracking
  • Digital Transformation
  • Program Strategy
  • Risk Management & Compliance
  • Stakeholder Engagement
  • PMO Leadership & Governance Framework
  • Agile/Scrum/Lean Methodology
  • Business Process Modelling
  • Solution Design
  • Business Analysis
  • Process Optimisation
  • Performance Measurement & KPIs
  • Data Analysis
  • SQL & XML Querying
  • Resource Allocation
  • Organisational Restructuring
  • Vendor Management
  • MS Project
  • JIRA
  • TRIM
  • MS Excel
  • Qualtrics
  • Tableau
  • SQL
  • Power BI
  • Visio
  • Share point
  • Confluence
  • SAP
  • TechnologyOne

Certification

  • Project Management Professional (PMP)
  • Certified Scrum Master (CSM)
  • PRINCE2

Timeline

PROJECT MANAGER - ELEVATE DIRECTORATE (CONTRACT)

NSW STATE EMERGENCY SERVICES
09.2023 - Current

SENIOR PROJECT MANAGER- SERVICE INNOVATIONS DIVISION (CONTRACT)

NSW DEPARTMENT OF EDUCATION
01.2023 - 09.2023

PROJECT MANAGER (CONTRACT)

JOHNSON AND JOHNSON
01.2021 - 01.2023

SENIOR PROJECT OFFICER - PUBLIC HEALTH OPERATIONS DIVISION

NSW HEALTH DEPARTMENT
07.2020 - 01.2021

SENIOR PROJECT OFFICER- (CONTRACT-REMOTE)

LA TROBE UNIVERSITY
01.2019 - 06.2020

PROJECT OFFICER

NSW PARLIAMENT
06.2017 - 02.2018

RESEARCH AND PROJECT OFFICER

SYDNEY POLICY LAB - UNIVERSITY OF SYDNEY
11.2015 - 06.2017

ASSISTANT PROJECT OFFICER AND RESEARCHER

CENTRE FOR POLICY ALTERNATIVES (CPA)-SRI LANKA
02.2014 - 06.2015

MEDIA RESEARCHER AND COORDINATOR

CENTRE FOR MONITORING ELECTION VIOLENCE- SRI LANKA
06.2013 - 02.2014

PROJECT OFFICER

UNITED NATIONS- SRI LANKA
11.2012 - 06.2013

MASTER OF RESEARCH - PUBLIC POLICY

The University of Sydney

BACHELOR OF ECONOMICS - HONORS

The University of Sydney

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ANURADHA GURUGE