Summary
Overview
Work History
Education
Skills
Areas Of Competency
Training Certification Workshops
References
Timeline
Generic

ANURADHA HADA

Oatlands,Australia

Summary

Highly accomplished and versatile facilities management professional with over 20 years of experience, driving excellence in workplace experiences and service delivery. A proactive leader with a proven track record of successfully managing diverse teams to consistently deliver outstanding results Skilled in fostering a connected culture by collaborating with global and local stakeholders to enhance team and visitor experiences. Adept at crafting engaging client engagement strategies while ensuring continuous improvement, operational efficiency, safety, and compliance by implementing process improvement initiatives that have resulted in savings of approximately $500k. Well versed in project management, overseeing budgets of $100k+, and team leadership with a strong focus on delivering an exceptional customer experience.

Overview

20
20
years of professional experience

Work History

Facilities and Procurement Manager

Department of Customer Service (NSW Registry of Births, Deaths and Marriages)
12.2019 - Current
  • Overall responsibility for building facilities, assets, physical security, front-end services and procurement function includes Third-party service providers, security operations, workspace allocation, IT and AV support, contract management, P2P, and procurement support for The Registry’s offices at Chippendale and Parramatta (closed Sept. 22)
  • Improved customer experience and brought efficiency in day-to-day operations by replacing paper-based processes into web-based application using Forms
  • Streamlined customer service processes, reducing average processing time by 20% through the implementation of web-based applications
  • Improved operational efficiency by implementing daily, weekly, and monthly checklists for building assets to maintain records of scheduled maintenance procedures and duress alarm drills
  • Achieved a 20% increase in building maintenance efficiency by implementing standardized checklists and recording scheduled maintenance activities
  • Implemented site repair and maintenance plans and strategies for both hard and soft services across registry's offices, resulting in a 20% decrease in maintenance-related incidents and a 15% improvement in overall site safety
  • Successfully implemented COVID 19 safety practices, procedures, and risk assessments with 100% compliance
  • Recognized for bringing the non-conformance to zero in the Security System Internal Audit for the first time in registry history when joining the registry and maintaining the standard till date.
  • Achieved a 100% reduction in non-conformance during the security system internal audit, demonstrating exceptional adherence to security standards.
  • Streamlined access card order and deactivation requests by replacing paper-based processes resulted in an average processing time of 30% through the implementation of web forms and a 100% customer satisfaction score.
  • Effectively managed the Facilities and Procurement division and its budget by saving $250k by successfully revising and negotiating contracts, ensuring consistent compliant invoice processes, monitoring invoices and POs, and using a financial tracker to monitor monthly costs and financial reviews.
  • Implemented cost-saving initiatives, leading to a 15% reduction in overall procurement expenses and a $250k budget savings.
  • Improved customer experience by replacing a mail-based requesting form with a digital platform, resulting in a 100% increase in customer satisfaction score, a 100% reduction in paper-based storage, and a 5% cost reduction.
  • Maintained asset inventory accuracy of 95% and reduced asset maintenance costs by 10% compared to the previous year.
  • Minimize asset downtime to less than 5% of the asset's total operating time.
  • Orchestrated and flawlessly executed Diwali event, drawing an impressive average attendance of 60 participants, successfully meeting the set goals for both the number of events and participants. Garnered outstanding feedback from event attendees, achieving an exceptional feedback rating of 9.5 out of 10 for office-wide events.
  • Successfully launched the Skedda Booking system (an online workplace booking tool) per DCS AWB guidelines, resulting in a 40% increase in desk utilization and improved workstation allocation efficiency.
  • Active member of office relocation, managing assets, and handover of the current premises, contributing to the planning, workplace, and building services transition to the new registry’s office.
  • Successfully handed over the Parramatta office.
  • Developed a duress alarm procedure covering how to use it, scenarios, and protocols to follow.
  • Increased security and safety knowledge and awareness among employees by 30% by making it an integral part of the induction program and office tour.

Project Administration Officer

Veolia Water Solutions and Technologies
06.2016 - 12.2018
  • Provided general administration support to multiple project teams to assist with project documentation
  • Effectively managed complex macro-based document control system to ensure staff compliance
  • Updated and maintained staff CVs and organization charts PO/VO generation, budget tracking, supplier database, invoice tracking and processing
  • Introduced supplier database, purchase order and invoice trackers Developed complex report for mechanical spare parts to ensure the smooth running of the project.

Office Manager, Facilities and Security management for Corporate and Lubricant Division

Shell
06.2013 - 03.2016
  • Led and managed a team of Reception, Facilities and Mailroom (third party vendors – JLL, JCI,ISS, CBRE, in all organizations) and their KPI’s and SLA’s,, data center security, Physical Security operations, , Events, New Hire inductions, HSSE & Security operations of the Lubricants and Country’s Chairperson’s office in India
  • Overall responsible for facilities/HSSE/ Security operations
  • Achieved 100% compliance with all HSSE regulations and corporate security protocols during routine inspections and audits
  • Successfully managed a facilities budget of $5 million annually, consistently staying within budgetary limits
  • Reduced workplace incidents by 25% through proactive safety measures and employee training programs
  • Maintained a 98% uptime for critical building systems, ensuring uninterrupted operations and productivity
  • Implemented energy-saving initiatives, resulting in a 15% reduction in utility costs over the course of a year
  • Overall budgets and expenditure
  • Achieved a 98% accuracy rate in budget forecasting, leading to more precise financial planning and resource allocation
  • Reduced budget variances by 20% through diligent financial tracking and cost control measures
  • Space Allocation and Utilization
  • Optimized office space utilization, resulting in a 15% reduction in unused space and considered for future office space planning
  • Successfully executed training programs on Fire Safety/First Aid/Disaster management for fire wardens, first aiders, and 100+ staff
  • Enhanced emergency response readiness, achieving a 90% average score in post-training evaluations on emergency preparedness
  • Developed a Health Safety Security and Environment (HSSE) briefing video covering the introduction to HSSE protocols, entry and exit points in the office location to visitors and guests with Country Chair message on Safety
  • Increased HSSE knowledge and awareness among employees and visitors by 25%, based on pre- and post-video comprehension assessments.

Reception to Facility & Security Manager, Communication & Commercial Manager

Sapient Consulting Pvt Ltd.
11.2003 - 05.2013
  • Led a multifaceted team overseeing housekeeping, building maintenance, security, reception, and third-party service providers
  • Managed diverse services such as helpdesk, event coordination, key management, cafeteria space, mail room, reprographics, medical facilities, emergency drills, and floor warden training
  • Developed project plans and drafted policies for building services, operations, and corporate amenities
  • Successfully established new offices in Gurgaon, ensuring comprehensive facilities setup
  • Facility Management
  • Achieved a 98% average facility upkeep rating based on monthly employee satisfaction surveys, surpassing the target of 95%
  • Reduced building maintenance response time by 30% through efficient coordination with vendors, exceeding the target of a 20% reduction
  • Conducted biannual emergency evacuation drills with an average evacuation time of less than 3 minutes, meeting the target set for emergency preparedness
  • Events Management
  • Successfully organized and managed 15 internal and external events with an average attendance of 300 participants per event, achieving the target number of events and participants
  • Achieved an average feedback rating of 9.5 (scale of 1-10) for office-wide events based on post-event surveys, exceeding the target rating of 9.0
  • Reduced event-related expenses by 15% through effective negotiation with vendors and catering providers, surpassing the target cost-saving percentage
  • Commercial and Budgeting
  • Achieved 95% adherence to the OS budget for three consecutive quarters, meeting the target budget compliance rate
  • Implemented cost-saving initiatives that resulted in annual savings of $500,000 in the facilities budget, surpassing the target savings of $300,000
  • Reduced procurement processing time by 40% through streamlined procedures and vendor management, exceeding the target time reduction of 30%
  • Office Expansion and Space Allocation
  • Successfully managed the setup of four new offices, completing each project within the allocated budget and timeline, meeting the target for on-time and on-budget delivery
  • Improved office seating allocation accuracy to 98% based on client contracts and business unit requirements, achieving the target accuracy rate
  • Coordinated seven office moves with no disruptions to business operations, resulting in 100% employee satisfaction, meeting the target satisfaction rate
  • Security Compliance & Others
  • Achieved 100% compliance with ISO standards for access log reporting and incident preparation, meeting the target for ISO compliance
  • Maintained an average SLA compliance rate of 97% with outsourced agencies for housekeeping and maintenance, meeting the target SLA compliance rate
  • Other Achievements
  • Closed performance scorecards for Facility, Security, Transport, and Corporate Apartment with an overall rating of 90%, exceeding the target scorecard rating of 85%
  • Successfully introduced and monitored the effectiveness of the online reservation request form for corporate apartment bookings, reducing processing time by 80%, surpassing the target time reduction of 50%
  • Led 20 internal and external events and as a member of the Women Leadership Network, promoting gender diversity and inclusion, meeting the target event participation
  • Conducted mentorship programs resulting in a 25% increase in employee satisfaction and career development, surpassing the target satisfaction rate.

Education

Post Graduate Diploma in Human Resource Management -

SCDL, Pune
01.2011

Diploma in Hotel Management Catering Technology and Applied Nutrition -

01.1999

Skills

  • Proficient in Office 365, MS Excel, Word, PowerPoint, SAP, Oracle, TRIM, Planon, Codafile, Teambinder, MS Excel macros, and Google Meet
  • Six Sigma and Lean Principles: Applying process improvement methodologies to optimize operations
  • PCMM Trained from QAI: Demonstrating Proficiency in People Capability Maturity Model Practices
  • Collaborative Leadership: Successfully driving positive change within organizations through effective influencing skills
  • Adaptability and Resilience: Thriving in dynamic environments, embracing change to achieve optimal outcomes
  • Analytical and Multitasking Abilities: excelling in analyzing complex issues and delivering results on time
  • Strong interpersonal and communication skills include building cohesive teams and fostering open communication
  • Customer-centric decision-making: prioritizing service needs and enhancing stakeholder relationships
  • Multicultural Proficiency: Successfully navigating and excelling in diverse environments
  • Comprehensive Project Planning: Demonstrating expertise in planning and executing projects successfully
  • Exceptional Customer Service: Ensuring outstanding service delivery and client satisfaction

Areas Of Competency

  • Agile Based Working (ABW): Pragmatically applying frameworks while upholding project management principles.
  • Vendor Management: Successfully overseeing third-party suppliers for multiple services, ensuring seamless operations.
  • Asset and Facilities Management: Expertly handling facility assets to maintain safe and fully operational environments.
  • Space Planning and Office Relocations: Effectively managing space allocation and streamlining office moves.
  • Financial Forecasting and Budgeting: Delivering accurate financial projections and efficient budget management.
  • Developed and implemented a range of policies and procedures pertaining to Facilities Management services such as building assets, access cards, car parking, stationary, storage services.
  • People Management: Leading and empowering teams to achieve high levels of performance and engagement.

Training Certification Workshops

  • Certified Internal Auditor (ISO 19011:2018): Ensuring compliance and quality in internal audits.
  • Certified in HLTAID 001/002 and 003: Equipped to provide first aid and emergency support.
  • Expertise in Physical Security, Continuity of Business, and Control: Implementing robust security measures.
  • Lean Certified from QAI: Leveraging lean principles to enhance operational efficiency.
  • CIPS Courses Completion: Acquired expertise in Category Management, Contract Management, and Basic Procurement Skills.
  • P3O Foundation Certificate in Portfolio, Program and Project Offices

References

  • Available upon request

Timeline

Facilities and Procurement Manager

Department of Customer Service (NSW Registry of Births, Deaths and Marriages)
12.2019 - Current

Project Administration Officer

Veolia Water Solutions and Technologies
06.2016 - 12.2018

Office Manager, Facilities and Security management for Corporate and Lubricant Division

Shell
06.2013 - 03.2016

Reception to Facility & Security Manager, Communication & Commercial Manager

Sapient Consulting Pvt Ltd.
11.2003 - 05.2013

Post Graduate Diploma in Human Resource Management -

SCDL, Pune

Diploma in Hotel Management Catering Technology and Applied Nutrition -

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ANURADHA HADA