ANURAG ARORA
Tarneit,Victoria
Summary
A detail oriented customer service professional who is able, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic, passionate & experienced service professional always goes extra mile for the clients.
Overview
17
17
years of professional experience
Work History
Train replacement bus driver
Melbourne Premium Buslines
07.2022 - Current
- Prestart, during the day and end of the day checks on the bus
- Report all maintenance issues immediately and check progress on the issues reported
- Drive on the prescribed routes to cover train replacement runs
- Changeovers as required and requested by the management to cover various bus routes
- Assist passengers by calling out station names as well as with any travel information available
- Help elderly, parents with prams and passengers with needs to get in & out of the bus.
Concrete Agitator, Dump Truck & Water Cart Driver
Conundrum Holdings Wallan/Epping
07.2022 - Current
- Conducting daily pre-checks, during the day checks and end of day checks on the vehicle
- Plan route to avoid delays & use alternate routes to deliver concrete on time
- Delivering concrete to client sites along with managing the discharge of concrete
- Completing basic documentation associated with the collection and delivery of the concrete
- Yard maintenance, wash & clean trucks, clean floor & wash bay, help teams as needed
- Operating the vehicle in a safe manner & comply with safety policies, relevant legislation
- Assist quarry team by performing various duties e.g
- Drive dump truck and Water cart truck.
Pickup and Delivery Driver
FedEx Melbourne Airport
11.2018 - 08.2022
- Worked as a backup driver to cover annual leave, sick leaves or special car parts priority runs
- Driven HR, MR trucks, Vans, 3 tonne or 5 tonne trucks manual or automatic vehicles
- Most importantly adhered to all OHS & safety procedures including driving vehicles safely
- Completed vehicle checks before driving out, report any maintenance issues immediately
- Sorting, delivery & pick up of freight to and from residential as well as commercial customers
- Developed & maintained relations with customers by providing distinctive customer service.
Equipment Operative
Gateway, FedEx Melbourne Airport
08.2022 - 07.2022
- Work together as a team to ensure efficient turnaround times
- Label all consignments to ensure efficient route
- Sort consignments to the correct delivery area
- Drive truck to pick up freight, drive forklift to load and unload freight from trucks
- Safely manage and internally move all the consignments in a timely manner.
Real Estate Sales Professional
Reliance Real Estate
01.2018 - 08.2018
- Decide the method of sale, costs and inspection times with the property owner or seller
- Analyze market pricing and trends and recommending a reserve or minimum selling price
- Organize the listing and advertising of properties for sale
- Meet with buyers to understand their requirements in a property
- Locate and inspect appropriate properties for purchase.
Barista/Customer Service Representative
BP Connect at Melbourne Airport
09.2016 - 01.2018
- Greet & provide outstanding customer service to each and every customer
- Managed café side of the store, maintained café & store presentation cleanliness
- Baked pies, daily temperature checks, ambient food displays with expiry date stickers
- Replenished stock extensively using FIFO method, unpack deliveries in a timely manner
- Ensured forecourt is well presented, fuel pumps cleaned & windscreen buckets are filled
- Cleaned coffee machine, product shelves, floors, toilet, pumps, and rubbish bins
- Authorize fuel pumps, process sales in an accurate & timely manner also upselling products
- Processed relevant paperwork accurately (settlements and shift totals) for reconciliation and advise Site Manager of any concerns or discrepancies
- Reported any potential hazards to the store assistant manager or store manager.
Duty Manager
Mantra Tullamarine Hotel
09.2010 - 12.2015
- Responsible for maintaining standards in all areas of the property including reception, restaurant, bar, housekeeping, conference rooms, pool, and gym area
- Prepare Rosters fortnightly, complete Daily Banking of the hotel and weekly Reconcilation for the outsourced Housekeeping company
- Conduct cash audits for Front Office & F&B
- Check in, check out guests, update guest profiles and record any specific requirements, requests made by the returning guests
- Monitor Team Members and uphold their dress code and grooming standards as laid down per Mantra Group standards
- Effective dealing with guest complaints, feedback in an efficient and professional manner.
Night Auditor
Tolarno Boutique Hotel
04.2007 - 12.2010
- Responsible for conducting Night Audit & Reports
- Prepare rosters for housekeeping staff
- Liaison with the restaurant for Room Service orders and posting charges to guest accounts
- Carry out floor checks; deliver guest amenities and fix any maintenance issues
- Take reservation enquiries through phone & emails, convert enquiries to bookings
- Create reservations and update hotel details, rooms on accommodation websites
- Check in, check out guests and respond/resolve complaints making sure guests are happy.
Night Manager
Mantra Tullamarine Hotel
11.2008 - 09.2010
- Responsible for managing the hotel’s operations including the Nightly Audit of the hotel
- Print & distribute reports as required by the concerened departments & regional managers
- Monitor guest credit limits
- Maintain all front office logs, files, and records
- Complete a detailed hand-over to ensure smooth continuity of service
- Carry out regular floor checks, when possible
- Responsible for the security of the property and night Team Members
- Coordinate the work flow of the front office night team to ensure that the front office is always covered, including meal breaks
- Respond quickly to all guest complaints and follow up with the help of Front Office Manager.
Education
Diploma of Hospitality & Management -
Holmes Institute - Melbourne, VIC
01.2008
Skills
- Regulatory Compliance & Preventive Maintenance
- Commercial driving & Passenger safety
- Clean Driving Record & Safety Management
- Staff Training and Development
- Interpersonal Communication
- Time & Staff Management
- Shift Scheduling & Task Prioritization
- Process Continuous Improvement
- Attention to Detail
- Hiring and Training
Valuable Skillset
- Multi-tasker, autonomous & team player
- Excellent at planning & time management
- Analytical & problem solving skills
- Rapport & relationships builder
- Process driven quick learner
- Honest & well presented
- Strong communication skills
- Excellent attention to detail
Licenses Certificates
- Heavy Driver License
- Driver Certificate
- Forklift License (LF)
- First Aid (HLTAID011)
Casual Employment
- Census field officer for Australian Bureau of Statistics for Census 2011
- F&B Attendant in Oaks on Collins, Melbourne from November 2006 till February 2007
- F&B Attendant/ Barista in Coffee Club, Melbourne from November 2007 to March 2008
- F&B Attendant in Doughbouys, Melbourne from January 2008 to April 2008
- Taxi Driver – casual shifts from January 2007 till August 2016
References
- Steve Ballinger, 0499 800 199, Transport Manager, Conundrum Holdings
- Harman Meet, 0423 279 975, Agitator Driver & Water Cart Driver, Wallan Concrete (Conundrum Holdings)
Timeline
Equipment Operative
Gateway, FedEx Melbourne Airport
08.2022 - 07.2022
Train replacement bus driver
Melbourne Premium Buslines
07.2022 - Current
Concrete Agitator, Dump Truck & Water Cart Driver
Conundrum Holdings Wallan/Epping
07.2022 - Current
Pickup and Delivery Driver
FedEx Melbourne Airport
11.2018 - 08.2022
Real Estate Sales Professional
Reliance Real Estate
01.2018 - 08.2018
Barista/Customer Service Representative
BP Connect at Melbourne Airport
09.2016 - 01.2018
Duty Manager
Mantra Tullamarine Hotel
09.2010 - 12.2015
Night Manager
Mantra Tullamarine Hotel
11.2008 - 09.2010
Night Auditor
Tolarno Boutique Hotel
04.2007 - 12.2010
Diploma of Hospitality & Management -
Holmes Institute - Melbourne, VIC
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