Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

ANURAG GANGASANI

20 Creekside Drive , Springfield Lakes

Summary

To work in a challenging and dynamic environment where can utilize and demonstrate skills as an experienced IT System Support analyst. With a focus on areas where I can showcase skills in problem-solving and system support analytics. I aspire to learn as much as can while being able to derive results and measurable outcomes.

Overview

4
4
years of professional experience

Work History

Desktop Engineer

Cleanaway - Contract
11.2022 - Current
  • Providing Technical support to the VIP's and Corporate office users.
  • Imaging Devices
  • Onboarding and offboarding users.
  • Taking part in network installations.
  • Handling and managing providing support ticket request through ServiceNow and escalating to dedicated team.
  • Creating knowledge and providing training members.
  • Being part of service desk team whenever needed.
  • Setting up Cisco Desk Phones Handling the ticket queue through ServiceNow.
  • Taking Part of window 10 to Windows 11 transition.

IT Support Technician - L2

Acciona Geotech- Contract
07.2022 - 11.2023
  • Managing , Organisinging hardware from server rack, Printers, Video Conferencing Rooms, Meeting Rooms.
  • Researching, analyzing, and evaluating the hardware and software requirements for the project and providing solutions to outstanding problems.
  • Proactively work with the organization's IT and Business structure to provide optimal solutions, and procedures and eliminate existing deficiencies in the existing system.
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
  • Setting up the meeting room, and video conferencing room and managing them through the Logitech portal.
  • Providing technical support across the project in person and remotely.
  • Imaging devices and creating accounts for new users in the Azure Active directory and On Prem MS 365 Administrator.
  • Providing application support from creating an account and managing the user.
  • Managing iPad, phones (IOS), and laptops through Intune, SCCM, and Airwatch.
  • DEP registration of IOS devices through apple configurator.
  • Provide weekly reports to the team lead about deliveries, goals, and major outages.
  • Took initiative to host the daily stand-ups and provided solutions to session queries.
  • Undertake and train team members in the deployment of new and existing software, installations, and hardware setup.
  • Created and updated IT repository sharing document sources for technical know-how within the organization.
  • Escalation personnel for the ICT Service desk team Monitoring the performance of the service desk tickets and ensuring that all service levels are meeting expectations by planning and prioritizing systematically to minimize ticket backlog.
  • Oversee all requests, incidents, and problems as well as manage and coordinate urgent and complicated issues regarding hardware issues and technical applications.
  • Demonstrated respect, friendliness, and willingness to help users wherever technical support was needed.



ICT Support Specalist

1ICT- Fulltime
05.2021 - 06.2022
  • Senior escalation personnel for the ICT Service desk team Monitoring the performance of the service desk tickets and ensuring that all service levels are meeting expectations by planning and prioritizing systematically to minimize ticket backlog
  • Oversee all requests, incidents, and problems as well as manage and coordinate urgent and complicated issues regarding Assets and Technical applications
  • Keep clients up to date with resolution efforts on current and open incidents
  • Undertake and train Service Desk projects, such as setting up desktop hardware and software deployments
  • Create and maintain a highly professional, customer-oriented, innovative, and future-focused IT function
  • Build strong and effective relationships with internal customers, internal business partners, and external suppliers
  • Investigate and resolve users' inquiries and complaints (Software and Hardware) in a timely and empathetic manner
  • Identify the hardware and software needed to provide solutions to outstanding problems
  • Proactively work within the organizational framework to continuously develop and improve the policies and procedures
  • Serving as the company's SharePoint, and Office 365 administrator for technical complications and access requests
  • Administer and manage Active Directory, Printer Server, and Exchange Server
  • Provide documentation on start-up, shut down, and first to second level troubleshooting of processes to help desk staff.

SAP System Operator

Hilton Foods
08.2019 - 12.2020
  • Software working with the Planning, Quality, and Logistics department as per the production plan to maximize results and efficiency on a routine basis
  • Responsibilities:
  • Using SAP Software working with the Planning, Quality, and Logistics department to cut downtime in production by increasing the quality of production
  • Conducting frequent plan checks, completing online data entry and documentation for production and downtime tracking, and analyzing data as needed
  • Reconciling consumption of raw materials and reporting on finished products within the factory and maintaining accurate inventory records
  • Troubleshooting and basic knowledge of HMI and PLC
  • RF Scanning and Data Entry
  • Labelling products and managing inventory.

Education

QIBA
03.2021

Master of Science - Information Systems

University of Southern Queensland
Toowoomba, QLD
07.2019

Master of Science - Nanoscience And Nanotechnology

Karunya University
06.2016

Skills

  • Technical System Support
  • Business Communication Skills
  • SCCM- Managing Devices and Deploying Applications
  • Imaging Laptops and Desktops
  • Infrastructure and Hardware Management
  • System Administration
  • Operation and Administration
  • Mobile and Virtual Telephonic Systems Management( IOS , Jabber , Cisco , Intune, Airwatch, Jamf)
  • Training team members and Creation of Knowledge Base
  • Asset and Inventory Management
  • Managing Clients
  • Ticketing Systems -ServiceNow, Spiceworks, Jira, Marvel, ConnectWise
  • Network Routing and Switching
  • Cloud Solutions- AWS Azure, Intune
  • Directory- SharePoint, Microsoft 365
  • Remote Desktop Applications-Datto, TeamViewer,Windows RDS services
  • Mobile Device Management -(Intune,JAMF, Meraki, Airwatch)
  • Virtual Desktops - Citrix
  • Inventory Management(Microsoft Access DB)
  • Microsoft Office Suites (WordExcel, Powerpoint, Outlook,Visio, and Teams)
  • Virtual Phone Management-Zoom, Pure Cloud, Jabber
  • Printer Server Management-Uniflow and Papercut

Affiliations

Australian Computer Society (ACS) - Member ID: 38570

Additional Information

  • BLUE CARD 2124553/1
  • To work in a challenging and dynamic environment where can utilize and demonstrate skills as an experienced IT System Support analyst. With a focus on areas where I can showcase skills in problem-solving and system support analytics. I aspire to learn as much as can while being able to derive results and measurable outcomes.

Timeline

Desktop Engineer

Cleanaway - Contract
11.2022 - Current

IT Support Technician - L2

Acciona Geotech- Contract
07.2022 - 11.2023

ICT Support Specalist

1ICT- Fulltime
05.2021 - 06.2022

SAP System Operator

Hilton Foods
08.2019 - 12.2020

QIBA

Master of Science - Information Systems

University of Southern Queensland

Master of Science - Nanoscience And Nanotechnology

Karunya University

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ANURAG GANGASANI