Anurag Jaiswal
Sydney,NSW
Summary
Skilled Technical Business Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 8-year career.
Well-versed at aligning companies' true technological needs with budgeting requirements. Supportive through full technology lifecycles, from onboarding to end-of-life. Optimizes business performance by creating situations that benefit staff morale as much as financial growth. Designs thoughtful, human-centric approaches to integrating IT needs with employee desires.
Overview
8
8
years of professional experience
Work History
Technical Business Analyst
HCL Australia Services Pty Ltd
07.2022 - Current
- Researched competitors to build report of rising trends in Banking sectors especially in Correspondence for Retail Operations.
- Extensive market and business operations knowledge - Excellent critical thinking, analysis, and decision making
- Improved systems with addition of new features and infrastructure.
- Assessed business requirements to create focused solutions.
- Supported new project initiatives by analyzing preliminary business needs and defining factors such as budget constraints, time management and resource planning.
- Developed diagrams to describe and lay out logical operational steps.
- Installed system updates to address vulnerabilities and reduce security issues.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Designed and administered user acceptance testing to achieve smooth transitions during implementations for new business requirements.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Gathered, reviewed and reported on findings.
- Educated stakeholders on data protection tactics to reduce breaches.
- Organized system operating procedures to strengthen controls.
- Trained business personnel in use of systems.
- Conducted project feasibility studies to determine potential return on investment (ROI).
- Provided hands-on troubleshooting for issues at multiple scales, from individual systems to multi-site infrastructure.
Senior Software Engineer
HCL Australia Services Pty Ltd
09.2018 - 06.2022
- Offered experience with OpenText Product suits like CommandCenter, HPCC, Dialogue Design Manager in addition to RightFax and SaaS like DocuSign.
- Collaborated with clients to define solution requirements.
- Provided guidance and mentored less-experienced staff members.
- Analyzed proposed technical solutions based on customer requirements.
- Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
- Worked with customers for needs analysis and to determine vendor costs.
- Coordinated efficient large-scale software deployments.
- Updated old code bases to modern development standards, improving functionality.
- Trained and mentored junior developers and engineers, teaching skills in Dialogue, SaaS, OT suits and working to improve overall team performance.
- Practiced and encouraged respectful and transparent communication in interactions.
- Checked client code for bugs and weaknesses using approved troubleshooting methods.
- Developed robust, scalable, modular and API-centric infrastructures.
- Conducted regression testing and submitted observations to development team.
- Updated job knowledge by studying state-of-the-art development tools and programming techniques and participating in educational opportunities.
- Provided guidance and mentored less-experienced staff members.
- Captured specifications, testing methods and other information for Dialogue to Cloud project into technical manuals.
- Provided technical support using knowledge of complex technology to solve problems and support new projects.
Software Engineer
HCL Technologies Ltd.
02.2015 - 09.2018
- Updated old code bases to modern development standards, improving functionality.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Developed robust, scalable, modular and API-centric infrastructures.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Promoted experience with OpenText product suits like Exstream CommandCenter, Dialogue Design Manager, HPCC and other tools like RightFax (FaaS), DocuSign (SaaS) in addition to the collections applications like OSCA and Home Buying applications like VAS.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Informed internal personnel and external stakeholders of project milestones.
- Delivered unit-tested systems within customer-prescribed timeframes.
- Partnered with development team on product development and application support plans.
- Identified and documented project changes with proactive budget oversight.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Represented software applications engineering team during large and complex development projects.
- Conducted regression testing and submitted observations to development team.
- Integrated third-party tools and components into applications.
Education
Bachelor of Technology - Electronics And Communications Engineering
Sharda University
Greater Noida, India06.2014
Skills
- Activity Diagram
- Production Support
- Requirements Definition
- Report Writing
- Solution Development
- Workflow Diagrams
- Atlassian JIRA
- Business and Technical Analysis
- Acceptance Criteria
- Enhancement Support
- Production Work
- User Access Management
- Business Requirements
- UAT Support
- Status Updates
- Functional Requirements Specification (FRS)
- Scrum Methodology
- Best Practice Development
- Bug Fixes
- SWOT Analysis
- Train Users
- Work Organizing and Prioritizing
- Agile Expertise
- Technical Specifications
- User Acceptance Testing (UAT)
- Software Development Methodologies
- Solution Implementation
- Technology Implementation
Accomplishments
- Collaborated with team of 11 in the development of DTC project.
- Supervised team of 8 staff members in BAU crew.
- Achieved extra-ordinary results in maintaining the service operations over three years without having any HPI by completing tasks proactively with accuracy and efficiency.
Motorcycle Riding, Travelling and playing Chess.
Travelled major areas in eastern NSW as a solo rider.
Timeline
Technical Business Analyst
HCL Australia Services Pty Ltd
07.2022 - Current
Senior Software Engineer
HCL Australia Services Pty Ltd
09.2018 - 06.2022
Software Engineer
HCL Technologies Ltd.
02.2015 - 09.2018
Bachelor of Technology - Electronics And Communications Engineering
Sharda University
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