ANURAG MUKHERJEE

• Duco Consultancy exists to solve critical issues facing our clients, both large and small in their journey of business and digital transformation. It is accredited partners for Microsoft, Oracle, Atlassian, IBM and Stibo solutions. It has country operations in New Zealand (HQ), Australia and USA, with offshore delivery out of India and near shore delivery out of Fiji.
• I am heading the Australia country operations for establishing and growing Duco Consultancy’s presence in the country across multiple product and industry verticals.
• I am also leading the Retail Industry practice globally, and engaged on all retail accounts under Duco Consultancy’s portfolio namely The Warehouse Group, Torpedo7, Metcash, Officemax, Coles, Winc, KCC Malls etc.
• Coordinating multi-disciplinary teams across geographies to achieve objectives while promoting cross-functional collaboration.
• Overseeing the acquisition of new clients, effectively managing contract negotiations and onboarding processes.
• Strategic engagements kicked off with few of Australia’s largest enterprises.
• Delivering exceptional client service by proactively addressing concerns, resolving issues, and maintaining open lines of communication throughout engagements.
• Collaborating with cross-functional teams to deliver optimal results in project management efforts.

Achievements:

• Scaled up Duco Australia from zero to a 4 Mil AUD market in the short span of year and a half.
• Strategic partnerships cemented with diverse industry stalwarts like Metcash, Toyota, Allied Pinnacle and Intrim Group.

• Matahari is Indonesia’s biggest and oldest value fashion retailer. Matahari stores have been in operation since 1958 and currently are operating 160 odd B&M stores across the country and online channel with matahari.com and other marketplaces. Matahari has annual revenues of1.3 Bil USD.
• I was driving the digital, eCommerce, loyalty, and omni-channel initiatives.
• Built the team from ground up with functional pillars created across Product Management, Program Management, Testing, Service Delivery, and Infra Management.
• Planned out the multi-year roadmap for digital transformation which would enable the projected business growth targets.
• Re-architected the eCommerce infrastructure setup to ensure sustenance till we kick in the transformation plans.
• First drop of transformation was to enable a consignment vendor portal to start getting control on the consignment catalogue and inventory. Also, ability to record and absorb consignment stock sales.
• The second drop of transformation was to re-launch Matahari.com on Adobe Magento Enterprise Cloud with completely new UI/UX journeys. Also enabled operational features of 3PL DC and fulfillment, single view of product and inventory, store fulfillment and returns, Click & Collect, revamped Loyalty offering.
• Managed relationships with external vendors such as creative agencies and software providers to ensure timely delivery of high-quality products/services at optimal costs.
• Championed an agile project management approach within the digital department to improve efficiency and responsiveness to rapidly shifting market demands.
• Optimized website UX/UI design through extensive A/B testing, leading to higher visitor retention rates and increased conversions.
• Supported digital marketing initiatives and acted as main point of contact for leadership, technology, product management, analytics, finance and external vendors.
• Collaborated with cross-functional teams to deliver cohesive digital branding, ensuring consistency across all channels.
• Established trading and dropship fulfilment on B2C marketplace channels with Indonesian unicorns like Tokopedia, Shopee and Lazada. Marketplace trading contributed to 16% odd of the digital business.
• Launched new B2C channel via WhatsApp which is contributing to 4% odd of the digital business.
• Kicked off next phase of transformation to establish single view of customer, POS upgrade, single view of pricing and single view of analytics as the big-ticket items, achievement of which will look at major re-haul in end-to-end technology and product landscape.
• Kicked off further optimization plans for the eCommerce channel with strengthening features around onsite search, personalized recommendation, multi payment options, SEO optimization, same day/express delivery, order at store, endless aisle etc.
• Kicked off further optimization plans for the Loyalty offering with tier revamp, BNPL flexibilities, B2B tie ups and increased engagement campaigns for retention.

Achievements:

• Improved Matahari's overall digital channel revenue from 6 Mil USD to 35 Mil USD odd over 4 years.
• Matahari.com was rated consistently in top10 fashion eCommerce players in Indonesia with a consistent 4+ rating on Playstore.
• Increased Matahari.com (web and apps) MAU from 1.5 Mil to 5 Mil mark.
• Increased conversion rate of Matahari.com from 0.8% to 2.8%.
• Boosted digital channel revenue growth by 25% by enabling integrated trading on Indonesian unicorn marketplaces and WhatsApp channels.

• Alshaya has been a pioneering force in the retail franchise sector across MENA, Russia, Turkey, Europe and beyond. It franchises nearly 90 of the world's best-known fashion, footwear and food retail brands – including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn etc. Alshaya has annual revenues of12.7 Bil USD
• Alshaya was undergoing a massive Digital Transformation program, named Phoenix which aimed to transform end to end application landscape from legacy bespoke applications to industry standard global retail solutions from industry leading product vendors namely Oracle, IBM, JDA and Algonomy.
• I covered the following business process verticals:

- Merchandising and Accounting Operations

- Supply Chain Operations

- Omni Channel Experience and Operations

• I was heading the solutions team for:

- Oracle MCS based Mobile application builds –2 apps delivered.

- Oracle SOA Middleware implementation to integrate across the board applications – Development in progress.

- IBM Sterling OMS omni channel implementation – Discovery in progress.

- Oracle Retail Merchandising Operation implementation – Discovery in progress.

• Led a team of business analysts, solution architects and India based technical development team, providing mentorship and guidance to boost productivity and ensure project success.
• Collaborated with product vendors, enterprise architects and PMO teams to deliver a seamless transformation into the new digital era in Alshaya business.

Achievements:

• Made H&M Middle East and Alshaya Privilege Club (Loyalty) mobile apps live in record time of 3 months, ensuring digital channel revenue for H&M business vertical.
• Established robust delivery methodologies on Middleware implementation.

• The Landmark Group is one of the largest retail and hospitality organizations in the Middle East, India, Africa, and SEA with overall annual revenues of 8 Bil USD. Landmark India has annual revenues of 2.1 Bil USD.
• I supported the following businesses:

- Lifestyle – Department Store Fashion Retailer

- Max – Value Fashion Retailer

- Home Centre – Home Furnishing and Furniture Retailer

- EasyBuy – Fair Price Apparel Retailer

- Splash – High Street Fashion Retailer

- Lifestylestores.com – E-tailer

- Maxfashion.in – E-tailer

- Homecentre.in – E-tailer.

• I covered the following business process verticals:

- Core Retail and Store Operations

- Supply Chain Operations

- eCommerce

- Omni Channel Experience and Operations

• Owned and headed the program and solutions for B&M and eCommerce operations and ensuring stability and availability of applications.
• Owned and designed the application solution architecture and ensured aligned roadmap deliveries.
• I was the primary interface to business for development and enhancement requirements per business growth directives.
• Managed end to end program and project deliveries of varied scope and sizes.
• Managed a team of business analysts and project managers.
• Managed multiple IT vendors across SAP Hybris application, IBM Sterling OMS and Oracle Retail platforms, to drive day to day operations and program and project deliveries.
• Built integrated eCommerce fulfillment solutions with Indian B2C marketplaces like Flipkart and Amazon.
• Owned and delivered the following big ticket initiatives:

- Omni-channel retail experience across all business verticals with country pioneering features of Click & Collect, Returns to Store, Endless Aisle, Loyalty Earn & Burn and Marketplace Dropship fulfillment.

- WMS Version Upgrade.

- RFID solution integration with WMS.

- Put/Pick-To-Light system integration with WMS

- Consolidated RDC enablement for Max – Using concept of multiple virtual warehouses with multi customization.

- Finance Shared Services Automation – Invoice process automation using RPA and OCR technologies.

- GST Enablement pan business verticals – This was a major re-hauling of entire taxation, operation, and finance modules.

- Foreign Exchange Management System.

• Additionally, owned and delivered multiple small to medium scale projects.
• Collaborated with CXO business stakeholders and kept them updated on program progress.

Achievements:

• Awarded “Leader of the Year” at Landmark People Oscar awards 2018.
• Owned, designed and implemented technology stack for Landmark India's multi business eCommerce channels, building the revenue to 80 Mil USD in 4 odd years.
• Successfully streamlined process and delivery models across applications and stakeholders.
• Designed and implemented the architecture for multi business eCommerce operations.
• GST statutory mandates implemented successfully from day 1 across business verticals.

• Oracle Solution Services India (OSSI) is an integral part of worldwide Oracle Consulting Services (OCS) setup
• Managed opportunities across EMEA, Americas and JAPAC
• Built up the Oracle Retail competency with planned hiring and attrition balance.
• Led the MOM application portfolio (ORMS, OReSA, ORTM, ORPM, OReIM, ORAllocation and ORIB) within the Oracle Retail suite of applications, within OSSI.
• Built up the MOM resource strength and was the SPOC for all MOM projects, bid queries and any relevant activities.
• I was an Oracle Certified Bid Manager responsible for Bid management and RFP presentation.
• I was an Oracle Certified Project Manager and owned multiple project deliveries - from bid till closure, with net worth budgetary value of 3 Million USD odd, across upgrades, custom development and managed services portfolios.
• Accounts Managed

- Farmatodo Technical Upgrade - Venezuela.

- Sainsbury’s RSS AMS – United Kingdom.

- Stockmann Custom Support - Sweden.

- The Good Guys AMS - Australia.

• Built up client relationships with both internal Oracle country contacts and end customers.
• Looked after day-to-day operational aspects of the competency.
• Streamlined operational procedures, processes, and financial P&L reporting.
• Owned and coordinated competency training and presentations.
• Vendor co-ordination.

Achievements:

• Received an average ESM rating of 9.5 on all engagements handled by me.
• Pioneered the first Oracle Retail upgrade project for OSSI with full delivery ownership and minimal onshore presence.
• Had achieved great success in streamlining numerous processes leading to seamless process management and accurate reporting.

Account: Sainsbury’s, United Kingdom - Duration:12/2006 –12/2007

• Location: United Kingdom
• The scope of my work included, over viewing new interfaces to be built, creating AS-IS and TO-BE interface diagrams, maintaining the Component Catalogue which gives a description of the functionalities and modification needs on all components and determining the to be modified Enterprise Data Warehouse (EDW) database structure

Achievements:

• Received a special recognition Bravo award for exceptional contribution to Myer business needs

Account: Myer, Australia - Duration:12/2007 –11/2012

• Location: Australia (12/2008-11/2012) & India
• Development Manager - Oracle Retail application enhancement projects.
• Led a multi-national delivery team comprising of resources from Australia, India and the Philippines.
• Put on my Business Analyst hat to understand Myer business requirement for new application development work.
• Communicate effectively with the customer to facilitate clear understanding of requirements.
• Put on my Project Manager hat to own and deliver all development work from proposal till project closure.
• Ensured quality of work product and adherence to quality standards.
• Facilitated smooth, timely and effective delivery of work to earn customer satisfaction.
• Coordinated production deployment activities by adhering to change management requirements
• Also led Change Manager responsibilities and effectively coordinated all AMS deployments with respective IBM teams and Myer technical and change management board. Facilitated better change deliveries to Myer and highlight, discuss and resolve bottlenecks with respective IBM teams
• I was involved with the biggest development project in the Myer account called the Mainframe Replacement project which replaced Myer’s existing mainframe systems and applications with IBM built new application on AIX platform.

- I worked as a Build Manager, responsible for delivery of all offshore (India and the Philippines) built components and managed a team of 8 technical resources across India and Philippines. My role involved coordinating and managing offshore resources and ensuring they are tracking to project plan and delivering components on time

- Also performed the role of SIT Release Manager, responsible for managing all code releases into the SIT environment in a structured and planned manner with minimal impact to ongoing SIT. These releases needed co-ordination between different geographically located teams e.g., India, China, Philippines, and Australia

- In addition, I was the Production Cutover Manager, responsible for cutting over the new AIX based applications into Production and De-activating the existing mainframe-based applications. The applications that were cutover were Supplier Compliance Rating (SCR), Gift Registry (GR) and EDIQ. Additionally, one Coles EFT interface was cutover late in2011. This involved coordination with various teams across application, infrastructure and Myer business and needed to ensure that the cutover happens in a planned and efficient manner without affecting daily business activities in any sense.

Achievements:

• Received special 'Thank You' award and multiple appreciations both from Myer business as well as IBM account management on each of my roles

Account: SAKS 5th Avenue – United States - Duration:11/2012 –04/2013

• Location: India
• Understanding the business requirements and translating them into functional design documents in association with the onshore team
• Reviewing technical design and unit testing documents to ensure that they are in synch with the business requirements and relevant functional designs
• Ensuring high standard of offshore delivery and resolving any communication gap issues with onshore team

Account: The Source, Canada - Duration:04/2013 –12/2013

• Location: India
• Managing and leading a team of 8 resources,2 onshore and 6 offshore, responsible for the Oracle Retail application support in the “The Source” IT space
• Monitoring all in progress production defects and assisting the team in resolving any queries or bottlenecks and assuring smooth and timely delivery on the defects
• Liaising with business users on all production defects and assisting them on additional application related queries and clarifications

• Support Analyst for ORMS and OReSA applications
• Performing the role of Cluster Technical Coordinator (CTC)
• Coordinating and over viewing team activities

Achievements:

• Received Customer Kudos in Q4 /FY2006
• Numerous Perfect10 Customer feedback responses
• Went to Cairo on an assignment to give functional training on ORMS and OReSA to the part of the Oracle Retail Global Premier Support team based out of Cairo, Egypt

• Account: Retek Inc., United States
• Analyst Programmer for ORMS and OReSA applications

Achievements:

• Awarded “Best Performing Analyst” by Retek Inc