Anurag Sengupta
St Lucia,Australia
Summary
Dynamic customer service professional with extensive experience at Burger King, excelling in fast-paced environments. Proven expertise in cash handling and inventory management, consistently enhancing customer satisfaction through effective communication and upselling strategies. Committed to maintaining hygiene and safety compliance while supporting team objectives and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Executive & Customer Service
Deba’s Food Truck
Mumbai, India
01.2024 - 05.2024
- Handled customer orders and ensured prompt service during high-demand periods
- Assisted with inventory tracking and kitchen coordination
- Maintained strict hygiene and food safety compliance
- Engaged with customers to enhance satisfaction and upsell products
Retail Associate – Cashier & Stock Assistant
All Mart Supermarket
Vellore, India
03.2023 - 12.2023
- Processed customer transactions efficiently at checkout counters using POS systems
- Restocked shelves, maintained merchandise displays, and assisted in inventory control
- Provided assistance to customers in locating products and resolving purchase queries
- Ensured cleanliness of store aisles and followed safety and hygiene protocols
Crew Member – Front of House & Kitchen
Burger King
Mumbai, India
01.2022 - 01.2023
- Delivered exceptional customer service by handling orders and resolving customer queries
- Operated POS systems and handled cash transactions
- Maintained food safety standards and cleanliness in all service areas
- Assisted in kitchen preparation and service coordination during peak hours
- Supported upselling efforts and promotional campaigns
Education
Master of Biotechnology -
The University of Queensland
Brisbane, Australia05.2024
Bachelor of Technology - Biotechnology
Vellore Institute of Technology (VIT)
Vellore, India01.2023
Skills
- Customer Service
- Cash Handling
- Food & Retail Operations
- POS Systems
- Time Management
- Upselling
- Inventory & Stock Management
- Hygiene & Safety Compliance
- Communication
- Teamwork
- Fast-Paced Environments
Languages
- English, Fluent
- Hindi, Native
- Bengali, Native
Leadership Volunteering
- Events Head, Ayuda NGO, 01/01/22, 01/01/23, Organised community outreach events and charity drives, Managed teams and logistics, and coordinated event communications
- Public Speaker, Toastmasters International, Engaged in structured training to improve public speaking and interpersonal skills
Certification
- I'M ALERT Food Safety Environmental Health Australia
Timeline
Operations Executive & Customer Service
Deba’s Food Truck
01.2024 - 05.2024
Retail Associate – Cashier & Stock Assistant
All Mart Supermarket
03.2023 - 12.2023
Crew Member – Front of House & Kitchen
Burger King
01.2022 - 01.2023
Master of Biotechnology -
The University of Queensland
Bachelor of Technology - Biotechnology
Vellore Institute of Technology (VIT)
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