Anurag Shakya
Narrabundah,ACT
Summary
High-energy Duty Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Duty Store Manager
Aldi Stores
02.2019 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Chef De Partie
Mustang Nepalese Restaurant
10.2019 - 07.2022
- Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
- Supported head chef in menu creation, incorporating seasonal ingredients for innovative dishes.
- Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
- Assisted in staff training, developing strong teamwork and consistency in dish preparation.
- Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Ensured consistent dish quality by closely adhering to recipe guidelines and presentation standards.
- Collaborated with fellow chefs de partie to create daily specials, showcasing culinary creativity and diversity.
- Managed inventory efficiently, rotating stock to ensure freshness while minimizing spoilage or waste.
Kitchen Hand
Southern Cross Yacht Club
09.2018 - 02.2019
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Managed time to juggle multiple tasks simultaneously with ease.
Customer Service Representative
Shakya Traders
10.2017 - 06.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Warehouse Supervisor
Sunahara Painting Company
12.2011 - 08.2017
- Improved warehouse efficiency by implementing new inventory management systems and processes.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
Kitchen Staff Member
Zest Cook
10.2011 - 12.2011
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Reduced food waste by closely monitoring inventory levels and utilizing proper storage techniques.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
Education
Diploma - Hospitality Administration And Management
Cannberra Business And Technology College
Canberra, ACT11.2021
Certificate IV - Commercial Cookery
Canberra Business And Technology College
Canberra, ACT04.2021
High School Diploma -
Sun Shine College
Siddharthanagar, Nepal04.2011
Skills
- Team Development
- Shift Scheduling
- Competitor Monitoring
- Store Merchandising
- Customer Service Management
- POS Systems
- Personnel Development
- Project Management
- Operations Management
- Retail Inventory Management
- Employee Training
- Hourly Shift Management
- Supply Ordering
- Risk Management
- Multitasking and Organization
- Staff Management
- Customer Service
- Product Merchandising
- Team Leadership and Coaching
- Friendly and Positive
- Accurate Cash Handling
- Inventory Management
- Team Building and Leadership
- Safety Compliance
- Problem Solving
- Team Motivation
- Computer Literacy
- Team Leadership
- Store Displays
- Training and Mentoring
- Work Planning and Prioritization
Affiliations
- Videography and Photography
- Video/Photo editing skills
Certification
RSA Certificate, Full Driving License (C Class and R Class)
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Japanese
Professional Working
Timeline
Chef De Partie
Mustang Nepalese Restaurant
10.2019 - 07.2022
Duty Store Manager
Aldi Stores
02.2019 - Current
Kitchen Hand
Southern Cross Yacht Club
09.2018 - 02.2019
Customer Service Representative
Shakya Traders
10.2017 - 06.2018
Warehouse Supervisor
Sunahara Painting Company
12.2011 - 08.2017
Kitchen Staff Member
Zest Cook
10.2011 - 12.2011
Diploma - Hospitality Administration And Management
Cannberra Business And Technology College
Certificate IV - Commercial Cookery
Canberra Business And Technology College
High School Diploma -
Sun Shine College
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