Summary
Overview
Work History
Education
Skills
Timeline
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Anurag Sharma

Melbourne,Victoria

Summary

Driven Supervisor of Operations and Assistant Manager with a proven track record at Zambrero and Carl’s Jr, enhancing operational efficiency and customer satisfaction. Skilled in Team Leadership and Problem-Solving, achieving notable improvements in staff performance and service quality. Expert in fostering growth and streamlining processes, with a focus on strategic business improvement.

Overview

1
1
year of professional experience

Work History

Supervisor of Operations

Zambrero
02.2024 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.

Assistant Manager

Carl’s Jr
01.2023 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Education

Automotive - Automotive Mechanics

Lennox College
Melbourne Airport, VIC
09.2024

Skills

  • Facilities Inspection
  • Team Leadership
  • Customer Service
  • Decision-Making
  • Problem-Solving
  • Staff Management
  • Recruitment and hiring
  • Maintenance Oversight
  • Team Development

Timeline

Supervisor of Operations

Zambrero
02.2024 - Current

Assistant Manager

Carl’s Jr
01.2023 - 01.2024

Automotive - Automotive Mechanics

Lennox College

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Anurag Sharma