ANURAG RAO AILINENI
Sydney,Australia
Summary
A recent graduate with Master’s in Information Systems, looking to leverage my skills. Work with an organization that shapes my talent. I can be vouched for multiple characteristics which includes being a persuasive communicator with engaging relationship style and possess the skill of relationship building and problem resolution. Not to forget the unique ability to communicate with people from diverse professional, ethnic and socio-economic backgrounds.
An efficient, energetic, and well-organized professional with strong communication, problem solving and interpersonal skills as demonstrated with customer service experience. Quick Learner: Ability to quickly learn new technology, systems, and applications.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Telstra
Sydney CBD, NSW
05.2022 - Current
- Handling inbound calls in Front of the House (FOH)
- Use to engage with customers with interest and empathy and help to resolve the issue
- Communicate customers with Telstra call handling standards and maintain good relationship with customers
- Handling customer internet issues, voice services
- Able to help them to troubleshoot
- Use to greet the customer with their first name
- And also use to engage with the customers and ask for feedback
Warehouse Processor / Picker
GS Packaging Warehouse
Penrith, NSW
07.2019 - 04.2022
- Communicate with management and co-workers to ensure an effective work plan
- Follow policies, loss prevention, and safety procedures at all the times
- Identify any overages, shortages, miss-ships or damages when processing orders, and reconcile the variances with the data entry clerk or a manager
- Utilizing an RF scanner, they will process merchandise for put away and picks, ensuring timely and accurate processing of orders for assigned stores
- Accurately place correct price tags (SKU tags) on the correct merchandise
- Restocks warehouse inventory by accurately scanning merchandise into specific location
- Prepared orders for shipment by picking, packing, weighing, labeling, and loading onto delivery vehicles.
Education
Master of Information Systems - Computer Information Systems
University of Southern Queensland
Sydney, NSW03-2023
Bachelor of Information Technology -
Sree Chaitanya College of Engineering
India12.2016
IT Professional Year -
Education center of Australia (ECA)
Sydney, AustraliaSkills
- C
- Python
- Java
- SQL
- Linux
- Excel
- Word
- PowerPoint
- Office 365
- MS Project
- MS Exchange Server
- Active Directory
- Basic computer skills
- Good communication skills
- Customer service
- Call handling
- Technical troubleshooting
- Product knowledge
- Customer relationship management
- Order processing
- Team collaboration
- Time management
- Telephone etiquette
- Complaint resolution
- Customer relations
- Call center experience
- CRM software
- Refund management
- Strong teamwork
- Administrative support
Projects
Phoenix Radio, The main purpose of our project is about the digital transformation of Phoenix USQ Radio into a digital platform to increase user’s engagement and easy accessibility. The innovative enhancement in the field of technology has offered different opportunities for the project like Phoenix USQ through a digital transformation to reach up to the users. Providing a service through Mobile application can be an innovative strategy to the Project Phoenix USQ to engage more audiences and to provide easy access to the listeners to connect in a radio and podcast.
Attributes
- An efficient, energetic, and well-organized professional with strong communication, problem solving and interpersonal skills as demonstrated with customer service experience.
- Quick Learner: Ability to quickly learn new technology, systems, and applications.
Timeline
Customer Service Specialist
Telstra
05.2022 - Current
Warehouse Processor / Picker
GS Packaging Warehouse
07.2019 - 04.2022
Master of Information Systems - Computer Information Systems
University of Southern Queensland
Bachelor of Information Technology -
Sree Chaitanya College of Engineering
IT Professional Year -
Education center of Australia (ECA)
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