Anurag Reddy Bondugula
Richmond,QLD
Summary
Organized Receptionist with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
RS Bros PTY LTD
Richmond, QLD
06.2023 - Current
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Maintained accurate records of guest reservations, cancellations and no-shows.
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Maintained reception area cleanliness and tidiness.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors and provided them with assistance.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Handled cash transactions accurately while adhering to established accounting procedures.
- Handled payment processing and provided customers with receipts and proper bills and change.
Customer Service Representative
Endeavour Group
01.2022 - 05.2023
- Assisted customers with loading purchased items into vehicles.
- Provided excellent customer service by addressing inquiries in a timely manner.
- Performed daily opening and closing procedures according to established guidelines.
- Maintained cleanliness of store shelves, displays, and checkout areas.
- Prepared special orders for customers that could not be found on the shelf.
- Restocked shelves with returned items after inspecting them for damage or expiration dates.
- Tracked sales data using POS systems to identify trends in customer buying patterns.
Customer Service Cashier
Rithy PTY LTD
Sydney
12.2018 - 12.2022
- Assisted in inventory management tasks such as tracking product levels, rotating stock items.
- Provided excellent customer service by answering questions, making recommendations and accommodating special requests.
- Resolved customer complaints in a professional manner while maintaining composure under pressure.
- Assisted in training new employees on proper procedures such as food handling techniques and safety protocols.
- Kept accurate records of orders placed by customers.
- Ensured all dishes were served at the correct temperature and presentation quality was maintained.
- Followed all health codes when preparing meals or drinks for customers.
- Communicated effectively with kitchen staff regarding customer allergies or dietary restrictions.
- Processed cash and credit payments accurately and efficiently.
Education
Advance Diploma of Telecommunications -
Sydney School of Business And Technology
01-2022
Skills
- Guest Relations
- Fee Collection
- Reception Management
- Appointment Scheduling
- Project Coordination
- Staff Management
- Relationship Building
- Quickbooks
- Motivational Leadership
- Data retrieval systems
- Problem-solving abilities
Certification
- ACAPMA Date acquired: 20 June 2024
Timeline
Receptionist
RS Bros PTY LTD
06.2023 - Current
Customer Service Representative
Endeavour Group
01.2022 - 05.2023
Customer Service Cashier
Rithy PTY LTD
12.2018 - 12.2022
Advance Diploma of Telecommunications -
Sydney School of Business And Technology
- ACAPMA Date acquired: 20 June 2024
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