Anureet Singh
Senior Associate In Government Bank
Clyde North
Summary
Dynamic Banking Associate with a proven track record at State Bank of India, enhancing operational efficiency and client satisfaction. Skilled in portfolio management and adept at fostering strong relationships, I have significantly contributed to team success and customer retention. Expert in banking software, with a flair for adaptability and resolving complex issues.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
Work History
Senior Associate
State Bank of India, SBI
06.2018 - 12.2024
- Participated actively in staff training programs designed not only for personal professional development but also for enhancing overall team performance levels.
- Supported colleagues during peak periods as needed, fostering a positive team environment conducive to achieving shared goals.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Performed wide-ranging administrative, financial and service-related functions.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Analyzed customer data to identify trends and anticipate customer needs.
ASISTANT
STATE BANK OF INDIA
06.2013 - 06.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Lecturer
ITFT COLLEGE
01.2012 - 04.2013
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
Education
Master of Science - M.TECH in Electronics & Communication Engineering
PUNJAB TECHNICAL UNIVERSITY
JALANDHAR, INDIA 05.2012 - 09.2017
Bachelor of Science - BTECH in Electronics And Communication Engineering
PUNJAB TECHNICAL UNIVERSITY
05.2007 - 07.2011
Skills
Portfolio management
Certification
CAIIB: Certified Associate of Indian Institute of Bankers.
Timeline
CAIIB: Certified Associate of Indian Institute of Bankers.
07-2019
Senior Associate
State Bank of India, SBI
06.2018 - 12.2024
JAIIB:Junior Associate of the Indian Institute of the Bankers.
01-2016
ASISTANT
STATE BANK OF INDIA
06.2013 - 06.2018
Master of Science - M.TECH in Electronics & Communication Engineering
PUNJAB TECHNICAL UNIVERSITY
05.2012 - 09.2017
Lecturer
ITFT COLLEGE
01.2012 - 04.2013
Certification of Merit & Internship completion from Alcatel Lucent Management Solutions Pvt Ltd.
12-2010
Training Certificate :Global Communication Services
07-2009
Bachelor of Science - BTECH in Electronics And Communication Engineering
PUNJAB TECHNICAL UNIVERSITY
05.2007 - 07.2011
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