Anureet Singh
Senior Associate In Government Bank
Clyde North
Summary
Dynamic Banking Associate with a proven track record at State Bank of India, enhancing operational efficiency and client satisfaction. Skilled in portfolio management and adept at fostering strong relationships, I have significantly contributed to team success and customer retention. Expert in banking software, with a flair for adaptability and resolving complex issues.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
4
4
Certifications
Work History
Senior Associate
State Bank of India, SBI
06.2018 - 12.2024
- Participated actively in staff training programs designed not only for personal professional development but also for enhancing overall team performance levels.
- Supported colleagues during peak periods as needed, fostering a positive team environment conducive to achieving shared goals.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Performed wide-ranging administrative, financial and service-related functions.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Analyzed customer data to identify trends and anticipate customer needs.
ASISTANT
STATE BANK OF INDIA
06.2013 - 06.2018
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Lecturer
ITFT COLLEGE
01.2012 - 04.2013
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
Education
Master of Science - M.TECH in Electronics & Communication Engineering
PUNJAB TECHNICAL UNIVERSITY
JALANDHAR, INDIA 05.2012 - 09.2017
Bachelor of Science - BTECH in Electronics And Communication Engineering
PUNJAB TECHNICAL UNIVERSITY
05.2007 - 07.2011
Skills
Portfolio management
Wealth management
Payment processing
Mortgage lending
Loan processing
Audit support
Branch operations
Banking software proficiency
Cash handling accuracy
Active listening
Product knowledge
Call management
Adaptability and flexibility
Performance monitoring
Team supervision
Certification
CAIIB: Certified Associate of Indian Institute of Bankers.
Timeline
CAIIB: Certified Associate of Indian Institute of Bankers.
07-2019
Senior Associate
State Bank of India, SBI
06.2018 - 12.2024
JAIIB:Junior Associate of the Indian Institute of the Bankers.
01-2016
ASISTANT
STATE BANK OF INDIA
06.2013 - 06.2018
Master of Science - M.TECH in Electronics & Communication Engineering
PUNJAB TECHNICAL UNIVERSITY
05.2012 - 09.2017
Lecturer
ITFT COLLEGE
01.2012 - 04.2013
Certification of Merit & Internship completion from Alcatel Lucent Management Solutions Pvt Ltd.
12-2010
Training Certificate :Global Communication Services
07-2009
Bachelor of Science - BTECH in Electronics And Communication Engineering
PUNJAB TECHNICAL UNIVERSITY
05.2007 - 07.2011