Anurpreet Kaur
Caroline Springs,VIC
Summary
Proven Barista Shift Supervisor with a track record of enhancing team performance and customer satisfaction at Walkers Doughnuts. Excelled in barista training and cleanliness maintenance, boosting service quality. Skilled in cash handling accuracy and fostering positive customer relationships through exceptional service and efficient problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pick Packer
Australia Post
08.2024 - Current
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
Barista Shift Supervisor
Walkers Doughnuts
01.2024 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Customer Service Cashier
Nandos
01.2023 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
Bachelors in Early Childhood - Early Childhood Studies
Ikon Institute
Melbourne, VICSkills
- Order accuracy
- Workplace cleanliness
- Hand-eye coordination
- Packing efficiency
- Labelling and tagging
- Quality control
- Product packaging
- Warehouse safety
Certification
- First Aid Certification
- Food handling
- working with children check
Timeline
Pick Packer
Australia Post
08.2024 - Current
Barista Shift Supervisor
Walkers Doughnuts
01.2024 - Current
Customer Service Cashier
Nandos
01.2023 - 01.2024
Bachelors in Early Childhood - Early Childhood Studies
Ikon Institute