Anush Dhakal

• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved customer inquiries and complaints quickly.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Replenish stock on shelves as required
• Safely storing excess stock in the storeroom.
• Enforce safety, health and security rules
• Responsible for the customer feedback and customer satisfactions.
• Delivered exceptional customer service , maintaining extensive knowledge
of promotions and creating a welcoming environment

• Provided exceptional customer service by assisting shoppers, processing transactions, and maintaining a clean checkout area.
• Collaborated with team members to restock shelves and create appealing displays.
• Addressed customer inquiries and resolved issues promptly and courteously.
• Adapted quickly to changing priorities and remained calm under pressure.
• Received positive feedback for professionalism and attentiveness.