ANUSHA DEVI PAPPU

· Provide first-level technical support to internal staff across hardware, software, email, VPN, and connectivity issues.

· Troubleshoot Windows-based desktops, Microsoft Office applications, network printers, and VoIP phones.

· Assist in user account management using Active Directory, including password resets, provisioning, and deactivation.

· Support system rollouts, hardware setups, and IT onboarding for new employees.

· Collaborate with IT teams to escalate and resolve complex technical issues within SLA timelines.

· Maintain documentation of technical resolutions and update the knowledge base.

Key Contributions:

· Increased ticket resolution speed and reduced downtime by providing efficient and proactive support.

· Delivered high-quality customer service during critical operations and onboarding periods.

• Managed and optimized CI/CD pipelines to streamline deployment processes and ensure seamless software delivery.
• Automated infrastructure provisioning and configuration management using Ansible and shell scripts.
• Built and maintained Docker containers for scalable and consistent deployment across multiple environments.
• Collaborated with software developers, QA teams, and project managers to integrate DevOps best practices.
• Performed version control operations and managed Git repositories for robust code lifecycle management.
• Ensured system stability and scalability through proactive performance monitoring and troubleshooting.
• Authored detailed technical documentation, deployment plans, and user manuals for internal teams.

Key Achievements:

• Reduced application deployment time by 35% through automation.
• Improved system reliability and availability by optimizing infrastructure workflows.