Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Migration Officer, Manager
Anu Migration
01.2015 - Current
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Mentored and guided staff to enhance performance and exceed client expectations.
Developed and maintained case documentation for reliable records.
Planned, monitored and analyzed business costs to meet financial goals.
Defined clear targets and objectives and communicated to other team members.
Established team priorities, maintained schedules and monitored performance.
Experience in organizing and overseeing assignments to drive operational excellence.
Developed and maintained relationships with clients and departments through case management.
Accomplished multiple tasks within established timeframes.
Education
Diploma - Leadership And Management
Sierra Corporation
Australia
04.2020
Graduate Certificate - Migration Law
Victoria University
Melbourne, VIC
08.2015
Masters - Networking
Melbourne Institute of Technology
Melbourne
03.2011
Skills
Time Management
Staff Management
Team Leadership
Verbal and written communication
Relationship Building
Complex Problem-Solving
Case Management
Attention to detail
Critical thinking
Active Listening
Multi Tasking
Accomplishments
Customer satisfaction
Successfully managed all aspects of the business.
Broadened and maintained an extensive network of contacts and clients
Timeline
Migration Officer, Manager
Anu Migration
01.2015 - Current
Diploma - Leadership And Management
Sierra Corporation
Graduate Certificate - Migration Law
Victoria University
Masters - Networking
Melbourne Institute of Technology
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