Anusha Parthasarathy
Chennai,India
Summary
Experienced Business Analyst and CXQO Associate with a proven track record of leveraging analytical skills to enhance business processes and drive efficiency. Sales pipeline management, and business development with a strong ability to collaborate across teams to achieve organizational goals. Seeking a remote position in Victoria that allows for the application of my skills in a dynamic environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CXQO Associate
Amazon
08.2021 - 05.2023
- Performed data collection tasks related to Amazon devices and services, ensuring adherence to Standard Operating Procedures (SOPs)
- Spearheaded process improvements, enhancing team efficiency and data accuracy by 15%
- Collaborated with the development team to troubleshoot technical issues, minimizing downtime by 20%
- Maintained strict confidentiality and compliance with Amazon's data security policies
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Business Analyst
MOCDOC
05.2019 - 01.2020
- Developed a library of models and reusable assets, resulting in a 30% increase in the efficiency of business intelligence reporting
- Conducted business process documentation and analysis, aligning operations with evolving business needs
- Managed and analyzed data from over 50 customer interactions daily to inform marketing strategies
- Led user interviews to gather requirements and optimize business processes, contributing to a 25% improvement in client satisfaction
Education
Bachelor of Science - Computer Science
Velammal Engineering College
04.2019
Higher Secondary -
Velammal Matriculation Hr. Sec School
03.2013
Skills
- Amazon Web Services (AWS)
- Business Development & Planning
- Sales Pipeline Management
- Client Relations & Consultative Sales Techniques
- Corporate Budgeting & Revenue Maximization
- Business Intelligence & Data Analysis
- Process Improvement & Documentation
- Team Leadership & Collaboration
Certification
- Amazon Web Services (AWS), 06/01/20
- Certified in Business English, PASS
Accomplishments
- Artificial Intelligence Workshop: Attended Mobile Application Development workshop at Velammal Engineering College.
- Industrial Visits: Participated in visits to SANSBOUND SOLUTIONS PRIVATE LIMITED and PENTAGON TECHNOLOGY, Chennai.
- Paper Presentation: Presented on 'Human and Computer Interaction' at Adhiyaman Engineering College.
- In-Plant Training: Completed a 3-day training at UNIQ TECHNOLOGY, Chennai.
Hobbies and Interests
- Baking
- Playing Badminton
Timeline
CXQO Associate
Amazon
08.2021 - 05.2023
Business Analyst
MOCDOC
05.2019 - 01.2020
Higher Secondary -
Velammal Matriculation Hr. Sec School
Bachelor of Science - Computer Science
Velammal Engineering College
Similar Profiles
Jessica MaciasJessica Macias
Area Manager at AmazonArea Manager at Amazon
Deepak P LDeepak P L
Quality Assurance Compliance Specialist at AmazonQuality Assurance Compliance Specialist at Amazon
Kymarha DorsainvilKymarha Dorsainvil
Warehouse Worker at AmazonWarehouse Worker at Amazon
Abdulhalim LarryAbdulhalim Larry
Delivery Driver at AmazonDelivery Driver at Amazon
SHURESHBABU JAYAPRAKASHSHURESHBABU JAYAPRAKASH
Senior Operations Manager / Plant Head at MillerKnollSenior Operations Manager / Plant Head at MillerKnoll