ANU Parthasarathy
Point Cook
Summary
Results-driven Tech Support Associate with a strong background in Digital Marketing and Sales.. Experienced in leveraging digital marketing strategies and data analytics to drive customer engagement and business growth. Adept at troubleshooting, process optimization, and cross-functional collaboration to enhance operational efficiency. Proven ability to manage high-security remote environments, ensuring compliance with SOPs and quality standards. Experienced in managing ticket-based problem-solving, and collaborating with cross-functional teams to improve business processes. Passionate about leveraging technology and marketing expertise to drive customer engagement and business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tech Support Associate
Amazon
08.2021 - 12.2023
- Increased support quality with thorough troubleshooting and problem-solving techniques
- Ensuring accurate task completion within tight deadlines
- Acted as an key liaison between different teams to maintain smooth workflow operations
- Ensured strict adherence to SOPs and compliance standards while handling customer-related tasks
- Regularly presented insights and reports on daily error tickets and effective solutions to team members and senior management to improve job processing strategies
- Reduced response times for client issues through effective prioritization and task management.
- Consistently met or exceeded performance metrics, by providing exceptional support services.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies
Digital Marketing & Sales Associate
MOCDOC (SaaS)
05.2019 - 01.2020
- Maintain call logs, Email Marketing, update prospect status, and track interactions for lead management
- Direct customer issues to the appropriate team using HubSpot and ensure timely follow-ups
- Support online marketing efforts and enhance online visibility using SEO
- Conduct outbound calls, attend inbound queries, and scheduled product demos
- Solved customer challenges by offering relevant products and services.
- Participated in team meetings and training sessions regularly for continuous professional development and software understandings
- Resolved customer complaints with patience and Eventually started giving product demo's remotely
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Engineering - Computer Science
Velammal Engineering College
Chennai, India03.2019
Higher Secondary Education - State Board
Velammal Matriculation Hr. Sec School
Chennai, India05.2015
Skills
- AI- tools: Jasper AI , Chat GPT , Mid Journey , Dall- E
- CRM software - HubSpot, Salesforce
- Jira
- Amazon internal tools and software's
- Remote support(SaaS)
- Critical thinking
- Ticket management
- Technical troubleshooting
- Complex Problem-solving
- Customer support
- Schedule management
- Email marketing campaigns
- Documentation and recordkeeping
Certification
- Working with Children Check Cleared
- National Police Check Cleared
Permanent Resident
Australia
Academic Certifications
- Amazon Web Services (AWS)
- Selenium
- Certified in Business English - BEC
Languages
English
Full Professional
Tamil
Native or Bilingual
Timeline
Tech Support Associate
Amazon
08.2021 - 12.2023
Digital Marketing & Sales Associate
MOCDOC (SaaS)
05.2019 - 01.2020
- Working with Children Check Cleared
- National Police Check Cleared
Bachelor of Engineering - Computer Science
Velammal Engineering College
Higher Secondary Education - State Board
Velammal Matriculation Hr. Sec School
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