Anusha Shivakumar
Springwood,Australia
Summary
Adaptable professional with experience in hospitality, retail, and corporate risk management. Skilled barista and coffee attendant with strong customer service and operational expertise. Holds an MBA in Human Resources Management and proven leadership skills, combining hands-on service excellence, with analytical and problem-solving ability.
Overview
7
7
years of professional experience
Work History
Coffee Shop Attendant
Zarraffa’s Coffee
Chatswood, Australia
10.2024 - 09.2025
- Prepare and serve a wide range of hot and cold beverages, ensuring accuracy and consistency.
- Deliver excellent customer service by greeting guests, taking orders, and ensuring satisfaction.
- Operate and balance POS systems, processing cash and card transactions accurately.
- Prepare light food items and maintain compliance with food safety and hygiene standards.
- Monitor inventory, restock supplies, and support efficient day-to-day operations.
- Train and mentor staff on coffee-making techniques, equipment use, and customer engagement.
Console Operator
Spar Express
Oxenford, Australia
06.2024 - 10.2024
- Provided courteous and efficient service in a fast-paced retail environment.
- Operated POS systems for transactions, and maintained accurate records.
- Collaborated with team members to maintain store cleanliness and visual standards.
- Trained new employees on customer service protocols and store operations.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Assisted customers with product selection and provided knowledgeable recommendations.
Senior Risk Management Consultant
Paylater
Bengaluru, India
03.2020 - 01.2024
- Directed fraud risk management initiatives, monitoring high-value transactions.
- Reduced delinquency rates through effective fraud prevention strategies.
- Oversaw and guided fraud investigation teams, improving performance via KPIs.
- Reviewed policies to strengthen fraud detection and compliance processes.
- Acted as escalation point for complex merchant and customer disputes.
Executive
DIGIT Insurance
Bengaluru, India
09.2018 - 03.2019
- Verified and approved insurance claims in accordance with policy coverage.
- Processed cancellations, refunds, and customer requests with accuracy.
- Delivered professional customer support to improve service delivery.
Education
MBA - Human Resources Management
Institute of Basic And Vocational Education
India02.2023
Skills
- Coffee preparation
- Food handling
- Hygiene compliance
- Service excellence
- Conflict resolution
- Client relationship management
- POS operation
- Cash handling
- Merchandising
- Stock control
- Staff supervision
- Onboarding
- Training
- Workplace safety compliance
- Risk assessment
- Fraud investigation
- Policy compliance
- Collaboration with customers
- Collaboration with staff
- Collaboration with stakeholders
Technical Skills
- Espresso machine and grinder operation
- Coffee brewing and milk frothing
- POS systems and cash handling
- Food preparation and hygiene compliance
- Inventory and stock management
- Equipment cleaning and maintenance
- POS systems
- Microsoft Office Suite
- Data analysis tools
Timeline
Coffee Shop Attendant
Zarraffa’s Coffee
10.2024 - 09.2025
Console Operator
Spar Express
06.2024 - 10.2024
Senior Risk Management Consultant
Paylater
03.2020 - 01.2024
Executive
DIGIT Insurance
09.2018 - 03.2019
MBA - Human Resources Management
Institute of Basic And Vocational Education