Anusha Thapa
Saint Albans,VIC
Summary
Professional childcare educator with willingness to prove expertise in nurturing and developing young minds. Strong collaboration skills and consistent ability to adapt to changing needs, ensuring reliable and supportive environment. Proficient in creating engaging educational activities, fostering positive relationships, and maintaining high standards of care and safety. Renowned for achieving results through effective communication and teamwork during placement.
Overview
7
7
years of professional experience
Work History
Allocator
Dnata Airport Services
04.2023 - Current
- Managed daily roster updates, ensuring accuracy and compliance with operational protocols.
- Coordinated employee scheduling to optimize resource allocation and meet operational needs.
- Assisted in training new staff on roster management systems and procedures.
- Maintained detailed records of employee availability, absences, and shift changes for effective communication.
- Facilitated seamless communication between departments regarding staffing requirements and changes.
- Utilized roster management software to streamline scheduling processes and improve efficiency.
- Resolved scheduling conflicts by negotiating shifts among staff to ensure optimal coverage.
- Supported management in developing strategies for workforce optimization based on attendance trends.
- Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
- Reduced scheduling conflicts by proactively identifying and addressing potential issues.
- Optimized resource utilization by monitoring staffing levels and reallocating employees as needed to meet operational demands.
- Reinforced company policies regarding attendance, punctuality, and shift swapping among employees.
- Contributed to improved workforce efficiency through strategic scheduling based on skill sets and availability.
- Maintained compliance with labor laws, adhering to appropriate break times and overtime requirements.
Waitress Supervisor
Airport Retail Enterprises
01.2023 - 07.2023
- Supervised daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored new waitstaff in service standards and procedures.
- Managed inventory levels, placing orders to maintain stock availability.
- Resolved customer complaints efficiently, enhancing overall dining experience.
- Monitored food safety compliance, ensuring adherence to health regulations.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
Pathology Collector
Melbourne Pathology
01.2022 - 01.2023
- Collected patient samples with adherence to safety and quality protocols.
- Processed specimens for laboratory analysis using established procedures.
- Maintained accurate records of sample collection and handling procedures.
- Assisted in training new staff on specimen collection techniques.
- Ensured compliance with regulatory guidelines during sample collection processes.
- Implemented best practices for infection control and specimen integrity preservation.
- Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
Brand Ambassador
Direct to Customer (D2C)
01.2020 - 12.2021
- Engaged customers through product demonstrations, enhancing brand awareness and loyalty.
- Collaborated with marketing teams to develop promotional strategies aligned with company goals.
- Trained new team members on brand messaging and customer engagement techniques.
- Analyzed customer feedback to identify trends, informing future marketing initiatives.
Waitress Supervisor
Pink Restaurant
01.2019 - 01.2021
- Coordinated staff schedules, optimizing labor resources during peak hours.
- Developed training materials for onboarding new team members effectively.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
International Student Mentor
Melbourne Polytechnic
02.2018 - 01.2019
- Facilitated cross-cultural communication between international students and local community members.
- Developed orientation materials to enhance onboarding experience for new international students.
- Organized social events, fostering connections among diverse student populations.
- Provided guidance on academic resources and support services available to students.
- Enhanced international student satisfaction by providing tailored mentorship and guidance on academic, cultural, and social aspects.
Education
Graduate Diploma - Early Childhood Education
Southern Cross Institute
North Melbourne, VIC07-2025
Bachelors - Hospitality Management
Melbourne Polytechnic
Melbourne, VIC02-2017
Skills
- Patience and empathy
- Age-appropriate activities
- Hygiene practices
- CPR training
- Cleaning and sanitation
- Parent-teacher communication
- Curriculum planning
- Training in food handling preparation
- Meal preparation
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Full Professional
Timeline
Allocator
Dnata Airport Services
04.2023 - Current
Waitress Supervisor
Airport Retail Enterprises
01.2023 - 07.2023
Pathology Collector
Melbourne Pathology
01.2022 - 01.2023
Brand Ambassador
Direct to Customer (D2C)
01.2020 - 12.2021
Waitress Supervisor
Pink Restaurant
01.2019 - 01.2021
International Student Mentor
Melbourne Polytechnic
02.2018 - 01.2019
Graduate Diploma - Early Childhood Education
Southern Cross Institute
Bachelors - Hospitality Management
Melbourne Polytechnic
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